Patient Financial Services Specialist

Howard Brown Health

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Benefits

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
• Paid Time Off: 3-weeks paid vacation and 1-week of personal time, 12 accrued sick days per year, 10 paid holidays, including Juneteenth, PTO Exchange allows employees to turn unused PTO into liquid assets.
• 401k program with up to 5% employer match after 90 days.
• Employer-paid basic life insurance valued at one times the annual salary.
• Voluntary Life and AD&D, and Short-term and Long-term disability.
• Pre-tax commuter and parking benefit account.
• Flexible Spending Accounts for healthcare and dependent care.
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF.
• Employee Assistance Program with 5 employer-paid counseling sessions.
• 50% off at Brown Elephant Resale Shops and discounts at local businesses.

Pay: $20.61/hour

Hybrid Schedule: During training, this position requires on-site work TuesdayThursday (3 days per week). Upon successful completion of training, the schedule transitions to approximately one on-site day per week, with the remaining days remote.

What you can expect:

Under the direct guidance of the Billing Manager, the Patient Financial Services Specialist assists with the revenue cycle process, helps resolve patient and insurance billing issues, and communicates with internal staff regarding billing activities.

How you will make an impact:

• Assist the Billing Manager with resolving claim errors in Avality (clearinghouse).
• Assist billing team in obtaining insurance information from behavioral health patients and conducting a detailed benefit and eligibility verification of insurance benefits.
• Assist billing team with answering and resolving patients' questions and concerns regarding third-party laboratory bills and clinic bills.
• Assist billing team in reviewing and managing patient and insurance Accounts Receivable (A/R).
• Assist billing team in ensuring charges are submitted in a timely manner.
• Assist billing team in auditing sliding fee applications to ensure that patients were assessed at the appropriate sliding fee scale.
• Assist billing team in obtaining and verifying proof of income and sliding fee applications for uninsured patients.
• Assist billing team in auditing sliding fee applications to ensure that patients were assessed at the appropriate sliding fee scale copay.
• Serve as resource for questions from PSR and Call Center staff relating to revenue cycle processes.
• Performs other duties as assigned.

Qualifications, Knowledge, Skill Required:

Required:

• Minimum high school diploma or GED required.
• At least two years of experience in healthcare billing setting.
• Strong technology proficiencies in electronic medical records and Microsoft Office.
• Must have solid knowledge of billing and financial concepts.
• Strong analytical and critical thinking skills required.
• Capable of making timely, independent decisions in an administrative setting.
• Highly organized with coordinator background helpful.
• Polished oral, written and interpersonal communications skills required to provide timely and exceptional customer service to patients and internal staff.

ADA Specifications

(Physical demands that must be met in order to successfully complete the essential functions of the job)

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel.

Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.