Helpdesk Technician I

Who We’re Looking For The Helpdesk Technician I serves as a central point to receive requests for assistance from users to resolve problems with hardware or software applications, diagnose and determine level of severity, and take independent action to resolve problems. Tiered Support Bonus System Level 1 = $125 Level 2 = $175 Level 3 = $240 Essential Functions and Responsibilities Provides front line telephone, email, and walk up support for users. Ensures that processes are done in a timely manner. Maintains documentation for CMR IT Help Desk procedures and processes. Provides administrative support of core business applications. Communicates regularly with technical, applications, and operational staff to keep current with processes. Delivers and maintains the highest level of customer service to both internal and external customers. Assists supervisor and team members as requested. Evening or weekend working hours may be required at times, as well as participation in on‑call rotation. Performs additional related tasks and projects as required and assigned. Qualifications Education and Experience High school diploma or equivalent required. College credit in Computer Science or MIS preferred. 1–2 years of experience in customer support or helpdesk role. Okay, But What Are the Perks Paid time off: PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year. CMR pays $50/month towards your internet service cost. CMR is a 4‑year running winner of The Oklahoman Top Workplaces! Pre‑employment drug screenings and criminal background checks are mandatory. CMR offers a full menu of benefits, including a matched 401(k). CMR is an Equal Opportunity Employer. #J-18808-Ljbffr Cmrclaims