Telehealth Care Coordinator - 0609 MY #1
$26 per hourNavitasPartners
Job Description
Job Description
Job Title: Telehealth Care Coordinator
Location: New York, NY
Job Type: Full-Time Contract
Contract Duration: 3 Months (Possible Extension)
Pay Rate: $26/hour (W2)
- Full-Time – 40 Hours per Week
- Shift: 11:00 PM – 7:00 AM
- Every Other Weekend Required
We are seeking an experienced Telehealth Care Coordinator to support virtual patient care operations through telehealth and remote patient monitoring programs. This role serves as a key member of the virtual healthcare team, ensuring patient safety, coordinating telehealth services, providing technical support, and assisting with quality improvement initiatives.
The ideal candidate will have a strong background in direct patient care, telehealth operations, remote monitoring technologies, and healthcare workflow optimization.
Key ResponsibilitiesTelehealth Program Coordination- Coordinate telehealth and remote patient monitoring services.
- Monitor consult orders, virtual visits, and follow-up appointments.
- Ensure telehealth sessions run smoothly and without technical interruptions.
- Support patient enrollment and transitions into virtual care programs.
- Assist with telehealth workflow development and implementation.
- Provide continuous virtual observation of assigned patients.
- Monitor patient safety indicators and identify potential risks.
- Recognize changes in patient condition and escalate concerns promptly.
- Document observations, interventions, and safety events.
- Support appropriate discharge from remote monitoring programs when indicated.
- Conduct quality assurance reviews and program evaluations.
- Analyze utilization data, performance metrics, and patient outcomes.
- Identify opportunities for process improvement.
- Prepare reports for leadership and participate in performance review meetings.
- Assist with workflow optimization and corrective action initiatives.
- Provide support for telehealth platforms and remote monitoring equipment.
- Troubleshoot technical issues affecting patient care delivery.
- Collaborate with technology teams and vendors to resolve system concerns.
- Assist with onboarding and training staff on telehealth workflows and systems.
- Serve as a liaison between clinicians, physicians, technology teams, and vendors.
- Communicate effectively with patients, families, and interdisciplinary teams.
- Participate in team meetings and organizational initiatives.
- Support communication and interpretation needs through approved channels.
- Maintain HIPAA compliance and patient confidentiality.
- Accurately document monitoring activities and interventions.
- Escalate safety concerns and equipment issues appropriately.
- Support a safe and compliant virtual care environment.
- Associate Degree required
- Bachelor's Degree in a healthcare-related field preferred
- Minimum 3 years of direct patient care experience
- Minimum 2 years of telehealth experience required
- Experience with remote patient monitoring technologies
- Experience with EMR/EHR systems (Epic preferred)
- Experience developing telehealth workflows, policies, and protocols
- Experience with quality improvement initiatives and performance metrics
- Experience collaborating with multidisciplinary healthcare teams
- Strong understanding of telehealth operations and regulatory requirements
- Ability to analyze data and identify improvement opportunities
- Knowledge of quality assurance and quality improvement methodologies
- Strong clinical judgment and patient safety awareness
- Excellent problem-solving and critical-thinking abilities
- Strong written and verbal communication skills
- Ability to work across multiple technology platforms simultaneously
- Understanding of cultural, language, and accessibility considerations in healthcare delivery
- English (Read, Write, and Speak)
- Associate or Bachelor's Degree in a healthcare-related field
- Experience supporting large-scale telehealth programs
- Experience educating patients and providers on telehealth services
- Experience measuring and reporting telehealth program outcomes and success metrics
For more details reach at View email address on ziprecruiter.com or Call / Text at View phone number on ziprecruiter.com .
Vacancy posted 5 days ago
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