Operations Manager

About Premier Pads

Premier Pads is a fast-growing luxury short-term rental management company focused on delivering exceptional homeowner and guest experiences across multiple markets.

We are looking for a high-level Operations Manager to fully own a portfolio of luxury properties and ensure every home consistently meets our operational and quality standards.

This is not a desk-only role.

You’ll be in the field, solving problems in real time, leading operational execution, maintaining luxury-level standards, coordinating teams, and ensuring every property is showcase-ready.

If you thrive in fast-paced environments, take ownership naturally, and have high personal standards, this role may be a strong fit.

What You’ll DoOperations Management

• Oversee daily turnover operations to ensure homes are guest-ready on time
• Conduct detailed property inspections and maintain luxury quality standards
• Coordinate with housekeeping, maintenance, and contractors
• Troubleshoot operational issues in real time
• Forecast operational needs and schedule tasks proactively
• Respond quickly to emergencies and guest issues

Property Oversight

• Maintain full ownership of overall property condition
• Ensure all electronics, appliances, amenities, and home systems function properly
• Conduct arrival and departure inspections
• Create and manage punch lists for operational improvements
• Oversee seasonal maintenance and preventative upkeep

New Property Onboarding

• Lead onboarding of new homes into the management program
• Coordinate deliveries, staging, assembly tasks, and setup logistics
• Ensure onboarding deadlines are completed on time
• Work alongside Owner Relations during onboarding process

Owner Relations

• Serve as secondary escalation contact for homeowners
• Proactively address owner concerns and feedback
• Coordinate between homeowners and internal teams
• Protect homeowner satisfaction and retention

Sales Contribution (Commission Opportunity)

• Support portfolio growth through onboarding new homes
• Marketing and lead generation are provided by the company
• Earn commission for every signed home successfully onboarded

Who Thrives Here

You’ll do well in this role if you:

• Naturally take ownership
• Communicate quickly and clearly
• Stay calm under pressure
• Notice small details others miss
• Solve problems without waiting for instructions
• Enjoy fast-paced operational environments
• Have extremely high standards
• Are resourceful and proactive
• Can manage multiple moving pieces simultaneously

This Role Is NOT A Fit If You:

• Struggle with urgency
• Avoid accountability
• Dislike fast-moving environments
• Need constant direction
• Are uncomfortable handling difficult situations
• Are highly disorganized
• Do not pay attention to details

Fair warning:

Our standards are high, and this role requires strong operational discipline and responsiveness.

Requirements

• Operations, hospitality, property management, hotel, logistics, or field management experience preferred
• Strong communication and organizational skills
• Ability to multitask and prioritize quickly
• Comfortable handling escalations and operational pressure
• Reliable transportation
• Comfortable working in the field daily

Compensation

• $4,000/month base salary
• Commission opportunity for every home successfully onboarded
• Marketing and leads provided by Premier Pads
• Performance growth opportunities
• Leadership growth path within Premier Pads

Application Instructions

To apply, please submit:

1. Your resume
2. A 2–3 minute video answering:

• Why you’re interested in this role
• A difficult operational problem you solved
• How you handle pressure and multiple priorities

1. Complete this personality assessment:
2. DISC Personality Test
3. Please include a screenshot of your DISC results with your application.
4. Send Loom video & DISC results to View email address on click.appcast.io