Business Process Operations Manager

Duration: 6 months Contract with possibility of Conversion Job Description We are seeking a Business Process Operations Manager to support business support triage, escalations, and continuous improvement of critical business processes within our Accounting Operations function, with a primary focus on Procure-to-Pay (P2P). This is a manager-level individual contributor role designed for a hands-on process leader who thrives on operational ownership, daily business engagement, cross-functional partnership, and driving meaningful improvement—without direct people management. In this role, you will act as a subject matter and root-cause resolution expert for key operational processes, ensure strong controls and compliance, while partnering closely with business units, vendors, shared services providers, and technology teams to deliver efficient, scalable, and well-governed operations. Responsibilities Serve as a primary subject matter expert for P2P and related business processes, including invoice operations, vendor setup, payment processing, raising service tickets, maintain account coding sheets, refund processing support, banking changes, and issue resolution. Manage key critical/emergency business triage and elevated support to the business where necessary Oversee day-to-day execution of processes performed internally or through shared service/BPO partners, ensuring accuracy, timeliness, and adherence to service levels. Review and resolve complex or exception-based operational issues related to invoices, payments, and vendor data. Act as a key point of contact for business units and vendors regarding process questions, escalations, and issue resolution. Maintain process documentation, issue logs, and escalation records in accordance with standard operating procedures. Lead and contribute to process improvement and re-engineering initiatives to enhance efficiency, scalability, automation, and control. Identify opportunities to standardize processes and leverage technology across ERP, workflow, and payment platforms. Support system testing, enhancements, integrations, and new initiatives, including acquisitions or process expansions. Partner cross-functionally with Procurement, Tax, Legal, Finance, IT, and other stakeholders to align process design with business and compliance needs. Experience Bachelor’s degree in Finance, Accounting, Business, or a related field. 5+ years of experience in business process operations, Procure-to-Pay, Accounts Payable, or finance operations. Hands-on experience with ERP and workflow systems (e.g., SAP, Basware, SNAP, payment platforms). Solid understanding of shared services and/or BPO operating models. Working knowledge of SOX and financial operational controls. Strong analytical, problem-solving, project management and process improvement skills. Skillsets P2P, Account Payable, ERP Education Bachelor’s degree in Finance, Accounting, Business, or a related field. About US Tech Solutions US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr US Tech Solutions