Desktop Support Specialist
$24 - $26 per hourVolt Services Group
Desktop Field Services SpecialistVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CA.As a Desktop Field Services Specialist, you will:Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote accessProvides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.Provides incident status updates to management and end-users within the ticketing system (Remedy Force)Supports and maintains effective relationships with usersNetwork / local Printer, scanner and other peripheral installation, configuration and troubleshooting.Desktop imaging and deploymentUpgrade workstations to Windows 10 & Windows 11Ticketing system documentation and knowledge base article creationDevelops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.This is a full-time opportunity.Schedule: 8:30am to 5pm - Wednesday to SundayPay Rate: $24.00 - $26.00 per hour DOE
Vacancy posted 1 day ago
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