Store Operations Manager

Job Description


About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable and accessible skincare in a modern + inclusive environment. We specialize in facials, lashes, brows and results-driven skincare.

The Leader We're Looking For

We're looking for more than someone who manages a schedule. We want a hands-on, charismatic servant leader who genuinely enjoys people, develops strong teams and creates memorable client experiences through personal engagement.

Our Store Operations Manager should lead from the floor, know our clients, anticipate their needs and create an environment where people feel recognized rather than processed.

What You'll Own

• Lead daily store operations while being visible and engaged with clients and the team
• Welcome clients, build relationships and personalize their experience
• Coach, motivate and develop a high-performing team
• Create camaraderie, accountability and a culture where everyone helps everyone
• Perform services as needed while maintaining technical, sanitation and brand standards
• Own scheduling, labor productivity, inventory and operational readiness
• Drive store sales and profitable growth through membership conversion, rebooking, client retention, service revenue, average ticket and retail sales.
• Resolve client concerns quickly and turn service challenges into opportunities for loyalty
• Support local partnerships and community engagement
• Manage performance against store goals, KPIs and profitability

The Experience We Want to Create

• A first-time client should leave thinking: "They really took care of me."
• A returning client should feel: "They remember me here."
• And our team should feel: "My manager works alongside me, develops me and wants me to succeed."

Who We're Looking For

• Active California Esthetician License required
• Leadership or management experience preferred
• Warm, confident, energetic and approachable
• Strong client-service and relationship-building skills
• Hands-on leader comfortable coaching and developing others
• Business-minded with strong sales and operational awareness
• Comfortable with goals, KPIs and accountability
• Community-minded and willing to represent FACE FOUNDRIÉ Pleasanton locally
• Bilingual skills are a plus
• Available evenings and weekends

Compensation & Opportunity

• $65k-70k Salary based on experience and qualifications
• Performance-based incentive opportunity tied to client experience, memberships, rebooking, sales, operational excellence and team development
• Employee product + service privileges and opportunities to grow with the Pleasanton location

Pleasanton, CA | Full-Time | $65k-70k/year + Tips & Performance Incentives