Contact Center Customer Service Coordinator

On-Site role

Job Description:

• Work Location - Fremont, MI.
• Work Schedule - FT / 2nd shfit, where start time anywhere from 10:00 am - 2:00 pm.
• Deliver consistent, accurate, and empathetic consumer support as the voice of the brand.
• You manage consumer inquiries primarily through the phone channel ensuring high-quality, compliant interactions.

KEY RESPONSIBILITIES:
Consumer Engagement & Service Delivery:

• Handle primarily phone-based consumer interactions with flexibility to support ratings/reviews and other channels.
• Resolve standard consumer inquiries, complaints, and feedback with professionalism and empathy.
• Execute eCommerce transactions and support promotional initiatives.
• Support all brands within the scope of Client Nutrition CES.

Brand Representation & Consumer Experience:

• Provide product and nutrition guidance using approved resources.
• Deliver personalized solutions that drive first-contact resolution and satisfaction.
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education.

Operational Execution:

• Process consumer contacts accurately using CRM systems and product information tools.
• Operate within defined processes, scripts, and escalation paths.

Compliance & Risk Management:

• Process quality incidents in accordance with FDA and client requirements.
• Adhere to data privacy and regulatory standards in all interactions.
• Follow all compliance, privacy, and quality standards.

Flexibility & Team Contribution:

• Operate effectively in a multi-channel, 24/7 environment, including evenings and weekends as needed.
• Participate in team meetings, training, and ongoing learning.
• Support team goals through collaboration, and continuous improvement efforts.

QUALIFICATIONS / CERTIFICATIONS:

• High school diploma or GED required.
• Active listening and empathy skills.
• Clear, professional written and verbal communication skills.
• Basic computer and system proficiency.
• Ability to follow processes and apply training consistently.
• Ability to work in a fast-paced, multi-channel environment.
• Ability to multitask.
• Ability to use judgement and problem solve to resolve issues efficiently and escalate appropriately when needed.
• Ability to adjust quickly to process, system, and business changes.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:  Denken Solutions Careers