Dual Assistant General Manager

Dual Assistant General Manager

You're a hospitality professional who thrives on creating exceptional guest experiences while driving operational excellence.

You know how to balance guest satisfaction, team development, financial performance, and brand standards across multiple properties.

If leading teams, supporting hotel operations, and helping two hotels perform at their best sounds like your next opportunity… keep reading.

The Role

As our Dual Assistant General Manager, you will provide operational leadership and support for both the Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place. Reporting to the General Manager, you will help oversee the day-to-day operations of both hotels, ensuring outstanding guest service, team engagement, operational efficiency, and financial performance.

You'll serve as a key leader for hotel departments, support property initiatives, and help ensure both hotels consistently achieve brand standards and business objectives.

What You'll Be Doing

• Assist in leading the daily operations of the Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place
• Support efforts to achieve guest satisfaction, revenue, profitability, and quality goals across both properties
• Foster a positive and service-driven culture that promotes employee engagement and accountability
• Recruit, train, coach, and develop hotel team members and department leaders
• Ensure compliance with Hilton and Marriott brand standards, company policies, and operational procedures
• Monitor guest feedback and implement action plans to enhance the guest experience
• Support departmental operations including Front Office, Housekeeping, Maintenance, Food & Beverage, and other hotel functions as applicable
• Assist in managing labor costs, expenses, and overall financial performance
• Conduct property inspections to maintain cleanliness, safety, and operational excellence
• Help oversee safety, security, and risk management programs
• Partner with Sales, Revenue Management, and Operations teams to achieve business objectives
• Handle guest concerns and service recovery situations with professionalism and urgency
• Prepare reports, participate in management meetings, and support strategic initiatives
• Assume leadership responsibilities in the absence of the General Manager

Why You'll Love It Here

• Opportunity to help lead two well-recognized hotel brands
• Exposure to both Hilton and Marriott operating platforms and best practices
• A highly visible leadership role with opportunity for professional growth
• Collaborative culture focused on service, results, and team development
• The ability to make a meaningful impact on guest satisfaction and hotel performance

If you're ready to build a strong team, elevate the guest experience, and lead a hotel you're proud of. We'd love to meet you.

Apply now and let's create something exceptional together.

EOE

Qualifications

What Makes You You

• Previous hotel management experience required, preferably as an Assistant General Manager, Operations Manager, or Department Leader
• Experience working with Hilton, Marriott, or other major hotel brands strongly preferred
• Strong understanding of hotel operations, guest service, and financial management
• Demonstrated leadership skills with the ability to motivate and develop teams
• Experience managing multiple priorities in a fast-paced hospitality environment
• Ability to analyze operational and financial performance and implement effective solutions
• Excellent communication, problem-solving, and organizational skills
• Proficiency with hotel management systems, Microsoft Office, and reporting tools
• Strong commitment to guest satisfaction and service excellence
• Results-oriented with a focus on accountability and continuous improvement
• Bachelor's degree in hospitality management, Business, or a related field preferred.
• Flexible to work any shifts including holidays, weekends, and evenings as business needs require.
• Passion for hospitality and creating unforgettable guest moments