Enterprise Card Program Specialist

Department: Supply Chain
Reports To: Manager, Supplier Operations
FLSA Status: Non-Exempt

 

Position Summary

The Enterprise Card Program Specialist is responsible for the day-to-day administration of Hays' Enterprise Purchasing Card Program. This position supports cardholders across the organization by administering card accounts, maintaining program compliance, monitoring spending activity, preparing reporting, coordinating with the card provider, and ensuring the program operates efficiently while supporting company purchasing policies and internal controls.

Primary Responsibilities

• Administer the Enterprise Purchasing Card Program and serve as the primary point of contact for cardholders.
• Coordinate card issuance, replacements, cancellations, account maintenance, and credit limit requests.
• Maintain cardholder records and ensure program documentation remains accurate and current.
• Monitor purchasing card activity for policy compliance and identify unusual or unauthorized transactions for review.
• Prepare routine spend, utilization, rebate, and compliance reports for leadership.
• Partner with Accounting to support statement reconciliation, month-end activities, and audit requests.
• Provide training and guidance to cardholders regarding company policies and program requirements.
• Partner with the card provider to resolve service issues and implement program enhancements.
• Maintain program procedures, documentation, and internal controls.
• Identify opportunities to improve program utilization, efficiency, reporting, and user experience.
• Support other Supplier Operations activities as needed during peak workloads.

Knowledge, Skills & Abilities

• Knowledge of commercial purchasing card programs and internal controls.
• Strong analytical and organizational skills with exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to interpret policies and apply sound judgment.
• Proficiency with Microsoft Excel and reporting tools.
• Experience working with ERP and purchasing systems preferred.

Qualifications

• Associate's degree preferred; equivalent experience considered.
• 3+ years of experience supporting purchasing card programs, procurement operations, accounting operations, or shared services.
• Experience with Ramp or a similar commercial card platform preferred.
• Experience preparing reports and working with financial or operational data.

Success Measures

• Program compliance and policy adherence
• Timely cardholder support and issue resolution
• Reporting accuracy and timeliness
• Rebate optimization and program utilization
• Audit readiness and internal control compliance
• Internal customer satisfaction