Account Manager

Job Posting: Account Manager

Company: Nanosonics

Location: Stamford, CT / greater suburban New York, metro area between NY and Boston

Work Arrangement: Remote

Travel Requirements: 75% travel (usually T-Th)

Employment Type: Full-Time

Compensation:

Base Pay: $85,000 - $95,000

Incentive at plan: $125,000

Nanosonics improves the safety of patients, clinics, their staff and the environment by transforming the way infection prevention practices are understood and conducted and introducing innovative technologies that deliver improved standards of care. Nanosonics is a company that specializes in the development of innovative solutions for the automated reprocessing of reusable medical devices.

Today, Nanosonics has a global presence with offices across Australia, Canada, the United States of America, Europe, the United Kingdom and Japan. Global HQ is located in Macquarie Park, Sydney, where all Research & Development, Manufacturing and Corporate functions reside. The US Corporate HQ is located in Indianapolis, IN.

Position Purpose

The Account Manager is responsible for driving sales growth and customer success within an assigned territory by promoting Nanosonics' products and services across the healthcare market. This role serves as the primary point of contact for customers, leading all aspects of the sales process from prospecting and lead generation through implementation, account management, and ongoing customer support. Working within a collaborative POD-based sales model, the Account Manager develops and executes territory plans, builds strong relationships with healthcare stakeholders, identifies new business opportunities, and delivers consultative solutions that support infection prevention initiatives. Success in this role requires strong business acumen, relationship-building skills, and the ability to collaborate cross-functionally to achieve sales objectives, enhance the customer experience, and drive sustainable territory growth.

• The Account Manager is responsible for sales of Nanosonics products and service within assigned territory and directs the local market activity from lead generation to customer experience.
• Increase sales growth with team-based POD approach to the customer.
• Meet or exceed sales quotas while maintaining territory expenses at or below budgeted levels.
• Facilitate and consult with customers for in-service and product service needs within the territory and coordinate efforts with other stakeholders.
• Regularly report specific territory activities, business growth, quality improvement opportunities, territory concerns and competitive activity to management.
• Assist in collection of market data. Suggest product enhancements and full infection prevention application development opportunities.
• Initiate sales processes by scheduling appointments, making initial presentations, and understanding customer requirements.
• Build trust with client accounts explaining product and service capabilities and successfully overcoming objections.
• Manage territory issues and opportunities via strong business planning and accelerate through focused collaboration.
• Close interaction with Nanosonics sales leadership and the development of productive business relationships with key thought leaders and key accounts.

Core Responsibilities

• Consult customers regarding operation of the Company’s products and maintain general after-sales non-technical support.
• Directs and coordinates with POD team (Inside Sales, Clinical Apps Spec).
• Coordinate with sales management on proposal preparation and submission to clients.
• Assist clients in the evaluation of their current situation, assemble proposals, assist in evaluation of proposals and close sales.
• Respond to customer enquiries covering technical, logistical, and general support including installations and in-services when necessary.
• Assist customers in appropriate use of products and investigate client problems.
• Maintain accurate customer databases and current opportunity pipeline, log all activities in SFDC.
• Gather and report on current marketplace information on pricing, products, and infection prevention techniques.
• Prepare territory plans and provide status of account development, trends, and action plans.
• Call on all target accounts with a frequency sufficient to ensure account penetration, sales growth and repeat business within a specified geographic territory. Goal: 2-3 new demos per week.
• Identify and quickly capitalize on new sales and business development opportunities within the assigned territory.
• Maintain acceptable customer pricing for Nanosonics products within established guidelines.
• Direct pod resources to hit targets (clinical, inside, strategic, marketing).
• Attend trade shows as assigned and follow-up on sales inquiries generated from advertising, trade shows, emails, or in-person meetings.

Experience & Qualifications

Required Qualifications

• Bachelor’s degree required.
• Minimum of 1 year of sales, business development, or customer service experience.
• Demonstrated ability to work independently, manage priorities effectively, and deliver exceptional customer service.
• Strong relationship-building, communication, and problem-solving skills.
• Proven ability to achieve or exceed performance goals and drive customer satisfaction.
• Experience selling to and servicing accounts within the medical device, healthcare, or related industry is preferred.
• Track record of successfully developing customer relationships, growing accounts, and meeting or exceeding sales targets.

Preferred Qualifications

Experience with Salesforce.com or other CRM platforms is preferred.

Candidates are encouraged to apply even if they do not meet every preferred or nice-to-have qualification.

Nanosonics is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and respected. We welcome applicants of all backgrounds and strive to ensure equal opportunities in recruitment, development, and advancement. We uphold the principle of equal pay for equal work and actively work to eliminate any unexplainable pay gaps. If you’re passionate about contributing to an environment where diversity thrives, we encourage you to apply.