Inside Account Manager

Benefits:

Bonus based on performance

401(k)

Company parties

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Parental leave

Position Summary:

Mid‑Atlantic Packaging is a family-owned company built on long-standing customer relationships, quality products, and dependable service. We are seeking an Inside Account Manager to support and service an established group of customers by managing repeat packaging orders and providing consistent, responsive support.

This role is ideal for someone who takes pride in doing things the right way, values teamwork, and understands that strong relationships—both internal and external—are the foundation of our success.

Key Responsibilities:

Serve as a trusted, day-to-day contact for existing customer accounts

Manage repeat packaging orders from quote to delivery, ensuring accuracy in pricing, lead times, and specifications

Enter and maintain customer orders in the company’s ERP/CRM system with a strong attention to detail

Communicate clearly and professionally with customers regarding order status, changes, and delivery timing

Work closely with production, purchasing, and logistics teams to ensure customer expectations are met

Handle customer issues with a practical, solutions-oriented approach

Maintain organized records of customer pricing, order history, and packaging specifications

Anticipate reorder needs and help customers plan to avoid disruptions

Look for opportunities to strengthen relationships and grow business within existing accounts

Requirements and Skills:

2+ years of experience in account management, inside sales, or customer service—preferably in packaging, manufacturing, or distribution

Strong organizational skills and ability to manage multiple ongoing customer needs

Proficient computer skills, including Microsoft Office Suite ( Excel, Word, and Outlook)

Clear, professional communication skills (phone and email)

Detail-oriented with a strong sense of ownership and follow-through

Comfortable working in a fast-paced, team-based environment

Job Type:

Full-time, Monday to Thursday, 9 AM - 5 PM, and Friday, 9 AM - 4 PM

What We Offer:

Opportunity for career advancement and professional development

Collaborative, supportive, and energetic work environment that encourages innovation and growth

Paid Holidays, Vacation, and Sick Time

Life Insurance and Supplemental Coverage (Aflac)

401(k) Retirement Plan

Employee Assistance Program (EAP)

Employee Discount Program (EDP)

Why Join Us? At Mid-Atlantic Packaging, you’ll be part of a team that values integrity, innovation, and collaboration. We offer a supportive work environment, growth opportunities, and the chance to contribute to a company that’s making a difference in the packaging industry.

If you’re ready to bring your skills and enthusiasm to a company that values your contributions, we encourage you to APPLY TODAY!