Customer Service Representative - Inbound Call Center

Job Description

Job Description

Customer Service Representative – Inbound Call Center

Harrisburg, PA | $19/hour | Full-Time | Onsite | Monday–Friday

A New Season, A Fresh Start, A Great Opportunity!

As the seasons change, it's the perfect time to explore a new opportunity and put your customer service skills to work!

Abel Personnel is hiring Customer Service Representatives for a full-time, onsite call center position in Harrisburg, PA.

Do you enjoy helping customers, solving problems, and working in a professional office environment? This opportunity offers consistent weekday hours, valuable benefits, and the chance to strengthen essential skills in customer service, data entry, account support, communication, and problem-solving.

If you're looking for a dependable position where your skills and dedication make a difference, we'd love to hear from you!

What You'll Enjoy

• Competitive Pay : $19 per hour
• Consistent Weekday Schedule : Full-time, Monday–Friday, with shifts of 8:30 AM–5:00 PM, 9:00 AM–5:30 PM, or 9:30 AM–6:00 PM
• Paid Training : Comprehensive training to help you feel confident and prepared
• Paid Time Off & Holidays : 40 hours of PTO and paid holidays, with eligibility beginning after the first 90 days of employment
• Insurance Benefits: Medical, dental, vision, and life insurance options
• Referral Bonuses: Opportunities to earn bonuses by referring qualified individuals to Abel Personnel
• Employee Appreciation Events: Fun activities and recognition throughout the year
• Free Parking: Convenient onsite parking
• Supportive Office Environment: A structured, team-oriented workplace with clear expectations and ongoing support

What You'll Be Doing

As a Customer Service Representative, you'll handle a variety of inbound customer calls involving account information, billing, and payments. Some inquiries require quick answers, while others involve detailed account research and problem-solving. You'll work in a structured call center environment where accuracy, professionalism, and customer service are essential.

Your responsibilities will include:

• Answering inbound customer service calls and assisting with account inquiries
• Responding to questions regarding customer accounts, balances, billing, and payments
• Researching account information and resolving customer concerns professionally and efficiently
• Processing account updates and maintaining accurate customer records through data entry
• Navigating multiple computer systems while documenting interactions in real time
• Handling challenging customer conversations with patience and a solutions-focused approach
• Following established procedures while maintaining accuracy, quality, and excellent customer service

What We're Looking For

• Minimum 1 year of call center experience OR 2–3 years of consistent customer service experience , with a demonstrated history of employment stability and strong communication skills.
• High school diploma or GED
• Strong computer proficiency, including accurate data entry, documentation, and the ability to navigate multiple systems
• Excellent verbal communication and active listening skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and remain organized in a fast-paced environment
• Commitment to dependable attendance, punctuality, and consistent job performance
• Professional, patient, and courteous approach to customer interactions
• Ability to work full-time, onsite in Harrisburg, PA

Additional Requirements:  Successful completion of applicable background screening, drug screening, and employment reference checks.

Ready to Take the Next Step?

If you're ready to put your customer service experience to work, strengthen your professional skills, and enjoy consistent weekday hours in a supportive office environment, we'd love to hear from you!

Apply today with Abel Personnel and take the next step toward a rewarding new opportunity!

Abel Personnel is an Equal Opportunity Employer.