Customer Service Representative

Bilingual Customer Service Representative – English/SpanishSouthlake, TX ON-SITE Full-Time Tues-Sat 9am-6pm Earn an additional $10 SPIFF for every qualifying bilingual call Average CSR total annual earnings: $45,000–$75,000Hablas Español? Turn Your Bilingual Skills Into Extra Earnings!At Berkeys Air Conditioning, Plumbing & Electrical, we don't just answer phones—we create exceptional customer experiences.We're looking for energetic, customer-focused bilingual English/Spanish Customer Service Representatives to join our growing team in Southlake.As a CSR, you'll be the first point of contact for homeowners throughout DFW who need HVAC, Plumbing, and Electrical services. You'll listen, identify their needs, answer questions, and help get the right service scheduled—all while providing the friendly, professional experience Berkeys is known for.And your bilingual skills are rewarded: eligible team members can earn an additional $10 SPIFF for every qualifying bilingual customer call they handle.If you love talking with people, solving problems, and working in a fast-paced environment where your performance can directly increase your earnings, we'd love to meet you!Your earning potential goes beyond your hourly rate:Monthly performance SPIFF opportunitiesAdditional $10 SPIFF for every qualifying bilingual callOur average CSR earns approximately $50,000–$65,000 in total annual compensationYour performance matters at Berkeys—and we believe in rewarding it.When you join our team, you'll receive:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time OffPaid HolidaysCompany-Paid Life InsuranceEmployee Assistance ProgramOngoing training and developmentCareer growth opportunitiesA supportive, team-oriented work environmentAs a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation.Your day may include:Answering inbound customer callsScheduling HVAC, Plumbing, and Electrical service appointmentsHelping customers choose appointment times that fit their needsAnswering customer questions and providing excellent serviceUpdating customer information and documenting interactionsWorking closely with Dispatch and Operations to keep schedules running smoothlyFollowing up with customers regarding memberships, maintenance visits, and appointment confirmationsCreating positive customer experiences with every interactionWe're looking for someone who is:Friendly and enjoys talking with peoplePositive, enthusiastic, and professionalOrganized and detail-orientedComfortable working in a fast-paced environmentA strong communicator with excellent listening skillsAble to multitask while navigating multiple computer systemsCoachable and eager to learnA dependable team playerHigh school diploma or GED required At least one year of customer service, call center, hospitality, retail, scheduling, or other customer-facing experience preferred Home services experience (HVAC, Plumbing, Electrical) is a plus—but we'll train the right person! Comfortable using computers and learning new software Bilingual in Spanish highly preferredWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.