Disaster Case Manager

CORE Community Organized Relief Effort

Description

The Disaster Case Manager will conduct intakes, refer and assist clients to resources and public assistance programs, and assist disaster impacted individuals in their recovery process.

Serve as a case manager for households impacted by disasters, taking on a large client load and assisting them with dynamic recovery-based needs
Contact potential clients from outreach efforts to encourage participation and enroll if appropriate
Conduct client intakes including collecting key information in a sensitive and nonjudgmental manner
Develop trust and rapport with clients and refer to programs and resources as needed
Assist clients with applications to public assistance programs such as Cal Fresh, Medi-Cal, etc.
Work closely with program staff to provide a continuum of services
Adhere to all program guidelines, policies, protocols and workflows
Update and shares community resources with program staff
Track and monitor program data and deliverables
Support staff members in training and capacity building on case management and resource navigation services
Other duties as assigned

Scope and Travel:

Travel within Los Angeles County, including to CORE's headquarters in the City of Los Angeles' Chinatown District

Qualifications:

At least two years of relevant experience in case management(or equivalent experience.)

Experience:

Minimum 2 years' experience in case management, preferably in the public or non-profit sector
Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds
Demonstrated experience with data management and coordination
Demonstrated experience in identifying and developing partnerships with organizations to meet needs of clients
Demonstrated experience in health and/or nutrition programs a plus.
Previous disaster experience strongly preferred

Skills and Competencies:

Ability to work independently and as part of a team
Ability to empathize and establish supportive rapport with clients while maintaining professional boundaries
Excellent written and verbal communication skills
Proficient in MS Office applications and referral platforms
Flexible and adaptive to a frequently changing environment
Close attention to detail and a high level of accuracy
Experience working with FEMA Individual Assistance programs highly preferred
Bilingual in English and Spanish or another language highly preferred

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Vacancy posted 2 days ago

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