Senior Data Center Support Services Technician

Internal Responsibilities Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc. Key Responsibilities: Datacenter Services Operations-Break/Fix and Hardware Maintenance:

• Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation:

• Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments. Safety and Compliance-Safety, Security, Compliance, and Documentation:

• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.

Continuous Improvement:

• Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership

• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities: Planning & Execution: -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs. Collaboration & Partnership: -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team. Problem Solving: -Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors. Continuous Learning: -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills. Continuous Improvement: -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows. Requirements: Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience. Prefer 2-5 years of data center experience; 4 years for development preferred Experience working in a mission-critical operations environment. Thorough understanding of data center design, including electrical and cooling plant & and operation thereof. Rack, and stack equipment including commissioning of new racks. Strong structured cabling skills on fiber & and copper (e.g looming, term & test). Fully competent in own area of expertise-anticipates problems and develops contingency plans Leadership experience is a plus Able to carry out directive without supervision Able to resolve issues on their own and apply stop gaps for damage control Able to address not just technicians, but management as well Able to guide junior technicians and instruct them on proper etiquette and protocol Able to climb a 9 ft. ladder. Ability to stand for up to 12 hours Required systems & hardware expertise: Systems administration (Linux and/or Windows Servers -especially command line based). Hardware repair, diagnosis & break/fix. Networking fundamentals (DNS, TCP/IP, basic troubleshooting). IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO). Base Operating System Installs and Configuration. Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc. External Responsibilities Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc. Key Responsibilities: Datacenter Services Operations-Break/Fix and Hardware Maintenance:

• Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation:

• Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments. Safety and Compliance-Safety, Security, Compliance, and Documentation:

• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.

Continuous Improvement:

• Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership

• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities: Planning & Execution: -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs. Collaboration & Partnership: -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team. Problem Solving: -Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors. Continuous Learning: -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills. Continuous Improvement: -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows. Requirements: Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience. Prefer 2-5 years of data center experience; 4 years for development preferred Experience working in a mission-critical operations environment. Thorough understanding of data center design, including electrical and cooling plant & and operation thereof. Rack, and stack equipment including commissioning of new racks. Strong structured cabling skills on fiber & and copper (e.g looming, term & test). Fully competent in own area of expertise-anticipates problems and develops contingency plans Leadership experience is a plus Able to carry out directive without supervision Able to resolve issues on their own and apply stop gaps for damage control Able to address not just technicians, but management as well Able to guide junior technicians and instruct them on proper etiquette and protocol Able to climb a 9 ft. ladder. Ability to stand for up to 12 hours Required systems & hardware expertise: Systems administration (Linux and/or Windows Servers -especially command line based). Hardware repair, diagnosis & break/fix. Networking fundamentals (DNS, TCP/IP, basic troubleshooting). IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO). Base Operating System Installs and Configuration. Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc. #J-18808-Ljbffr Oracle Corporation