Manager, Sales Operations & Excellence

Manager, Sales Operations & Excellence Location: Overland Park, KS, US Company: Black & Veatch Family of Companies The Opportunity The Manager, Sales Operations & Excellence is a people and program leader within the Enterprise Sales organization responsible for governing, reinforcing, and continuously improving disciplined selling behaviours, execution standards, and governance across the full sales lifecycle. This role operates as a peer to other Sales Operations & Excellence Managers, each owning distinct but complementary domains, and leads individual contributors responsible for execution, adoption, reinforcement and insight delivery. Reporting and Analytics resources report into this role, ensuring dashboards, reporting and insights are directly connected to execution standards, governance expectations and desired seller behaviours. The Manager partners closely with sales leadership and cross‑functional teams to translate enterprise strategy into well‑governed processes, operating rhythms, incentives reinforcement and data‑driven insights. Success is defined by consistent execution discipline, trusted reporting, strong adoption and sustained behaviour change across the seller community. Key Responsibilities Own and execute the Behaviours & Governance domain within Sales Operations & Excellence, ensuring disciplined execution standards are clearly defined, reinforced and consistently applied across the sales lifecycle. Lead, coach and develop individual contributors supporting governance, execution discipline and reporting, including Business Analysts and Reporting & Analytics resources. Ensure dashboards, reports and insights are accurate, trusted and aligned to defined execution standards, governance expectations and leadership operating rhythms. Translate data and insights into clear, actionable guidance related to pipeline health, forecast confidence, execution quality and performance trends. Serve as a key operational partner to sales leadership, reinforcing execution expectations, governance standards and accountability through data and insights. Act as an escalation point within the Behaviours & Governance domain, partnering with the Director as needed to resolve complex or cross‑functional execution issues. Oversee governance and execution support for key sales programmes, including: Sales Incentive Plans (SIP) Sales approvals and inspection frameworks QMS documentation related to sales execution Proposal and third‑party qualification platform governance Execution‑aligned reporting and analytics Ensure governance programmes are executed with consistency, clarity and a strong service mindset, minimising friction for sellers while maintaining discipline. Partner laterally with peer Sales Operations & Excellence Managers to ensure alignment, sequencing and clear ownership across domains. Partner with Sales Enablement, Commercial Platform Management, Sales Operations, Finance and HR to ensure governance, incentives, systems and reporting operate cohesively. Support change‑management execution for governance‑related initiatives, using adoption signals and feedback to drive continuous improvement. Key Interfaces Director, Sales Operations & Excellence – Direction, prioritisation and escalation support. Peer Sales Operations & Excellence Managers – Lateral coordination and alignment across domains. Sales Leadership – Execution discipline, governance reinforcement and insight delivery. Reporting & Analytics Resources – Data accuracy, dashboard delivery and insight quality. Sales Enablement – Reinforcement, communications and execution gap support. Commercial Platform Management & D&I – Alignment on workflows, data standards and system governance. Finance & Human Resources – SIP governance, data validation and incentives alignment. Management Responsibilities Supervises work of others. Responsible for hiring, discipline and pay administration of their subordinates. Preferred Qualifications Experience supporting Sales Incentive Plans (SIP), sales approvals or execution governance frameworks. Experience partnering with reporting and analytics teams to support leadership readouts and insights. Familiarity with the full sales lifecycle, including pipeline management, forecasting, execution, renewals, retention and CSAT. Demonstrated ability to balance governance and accountability with seller enablement and a strong service mindset. Minimum Qualifications Bachelor’s degree in business, sales, operations, analytics, finance or related field. 7–10+ years of experience in sales operations, sales excellence, analytics or related commercial support roles appropriate for a manager‑level role. Demonstrated experience leading individual contributors, including prioritisation, coaching and performance management. Experience supporting or governing sales execution standards, seller‑facing programmes or operational frameworks. Experience overseeing reporting or analytics outputs and translating data into actionable insights. Strong written and verbal communication skills, with the ability to clearly reinforce expectations and governance standards. Work Environment / Physical Demands Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. Benefits Competitive compensation, 401(k) match and benefits starting day one. Hybrid environment, flexible work schedules, paid vacation and holiday time, sick time and dependent sick time. Comprehensive health‑care benefits including medical, dental and vision insurance, disability and a robust wellness programme. Additional benefits include a company‑matched 401(k) plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employee referral programme, AD&D insurance, pre‑taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance‑based bonus programme. Equal Employment Opportunity BVH, Inc., its subsidiaries and affiliated companies comply with all Equal Employment Opportunity laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, colour, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law. For disability accommodation requests, contact the Employee Relations Department at View phone number on click.appcast.io or use the accommodations request form. This contact information is for disability accommodation requests only; it may not be used to inquire about the status of applications. General inquiries about the status of applications will not be returned. #J-18808-Ljbffr