Sales Support Coordinator

Robinson Lumber Company

Robinson Lumber Company is looking to hire a Sales Support Coordinator to join our North America hardwood sales and purchasing team.

Are you organized, energetic, and someone who takes pride in keeping things running smoothly behind the scenes? Do you enjoy a fast-paced environment where you’re juggling multiple priorities, solving problems, and making sure customers are taken care of?

If so, we’d love to hear from you.

Why This Role Matters

This role is essential to keeping our business running smoothly. You will help ensure:

Customers receive fast, accurate quotes
Orders are tracked and delivered as expected
Communication stays clear and consistent across teams
Customers feel supported and informed
Opportunities and accounts are properly followed up

You’ll work closely with senior team members and gain direct exposure to real commercial decision-making.

What You’ll Do

Quoting & Order Support

Help prepare and send customer quotes
Communicate with suppliers about pricing and availability (email/phone)
Track orders and follow up on status updates
Help ensure customers are informed when orders are ready to ship
Support basic invoice, credit, and claims follow-up as needed

Customer & Account Support

Assist with customer outreach and follow-ups
Help maintain customer records in Salesforce
Support account updates and general customer service needs
Learn pricing, products, and customer needs over time

Operations & Administration

Use internal tools like Salesforce and LumberTrack daily
Keep records accurate and organized
Help improve follow-up tracking and workflow efficiency
Support the team with a variety of day-to-day tasks

Qualifications

Bachelor’s degree preferred (or equivalent experience)
Any experience in customer service, sales support, logistics, retail, or office work is helpful but not required
Strong communication and organizational skills
Comfort using basic software tools (Salesforce experience is a plus)
Lumber industry experience is not required—we will train the right person

About Robinson Lumber Company

Robinson Lumber Company (RLC) is a fifth-generation, family-owned global business serving customers and suppliers in more than 70 countries. Our North America hardwood division is growing, and we are building a strong team to support that growth from our New Orleans headquarters.

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Vacancy posted more than 2 months ago

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