Department Specialist Clerk

Job Title

Join our Capital Services and Support team as an integral member supporting key back-office customer operations. Your primary responsibility will be managing monthly cycler rental billing and ensuring accurate data entry into our GSP system.

Key Responsibilities

• Enter individual billing agreements in GSP for each cycler shipped, based on the daily shipment of cycler rental devices.
• Identify patients assigned multiple cyclers and arrange for device retrieval as needed.
• Detect and resolve cases where patients have multiple billing agreements to ensure accurate billing.
• Update and maintain data in designated Excel workbooks and tracking files.

Requirements

• Proven ability to organize workload and prioritize tasks effectively.
• High attention to detail with accuracy; ability to self-check work.
• Capable of independently resolving both routine and some non-routine issues promptly.
• Effective written and verbal communication skills.
• Quick learner; able to adapt to new systems (e.g., JD Edwards, GSP).
• Proficient in Microsoft Excel.
• Strong time management skillscapable of managing multiple projects and meeting deadlines.
• Ability to ask insightful questions and facilitate conversations to solve customer or internal issues.
• Collaborative team player; can work across cross-functional groups to address business issues and ensure milestones are met.

Qualifications

• 25 years of customer operations experience.
• High school diploma or equivalent required; 4-year college degree preferred.