Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to provide exceptional customer support and ensure accurate order processing. This role serves as a key point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to support order fulfillment and customer satisfaction.

Responsibilities:

• Process customer orders accurately, ensuring all account details, pricing, and order information are entered correctly.
• Provide customers with updates on order status, shipping schedules, delays, and additional information needed to complete requests.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Monitor and manage online orders, process updates, and maintain ongoing communication with customers.
• Maintain accurate records of customer interactions, concerns, and resolutions.
• Collaborate with internal departments, including sales, marketing, production, and shipping, to support customer needs.
• Answer inbound calls and provide information regarding products, services, and company offerings.
• Process credit card transactions and assist with shipment tracking, delivery coordination, and issue resolution.
• Prepare quotes, create purchase orders, process invoices, maintain files, review reports, and support special projects as needed.

• 3+ years of experience in customer service, call center support, or a similar customer-facing role.
• Hands-on experience with order entry and managing customer orders with a high level of accuracy.
• Ability to handle inbound and outbound customer communications in a detail-oriented and service-oriented manner.
• Experience resolving customer issues, documenting complaints, and following through on open items.
• Proficiency with SAP or comparable business systems used for order processing and customer account support.
• Strong attention to detail when working with pricing, shipping information, payment authorizations, and order documentation.
• Effective communication and coordination skills for working across customer service, sales, production, and shipping teams.