Vice President of Operations

We’re looking for a strategic, results-driven operations executive to lead our warehouse and home delivery operations. The ideal candidate has deep expertise in distribution and last-mile delivery and a proven record of leading across multiple territories. You’ve helped business expand while keeping day-to-day execution disciplined. You think beyond today’s operation: you build long-range plans, delegate with clarity, develop strong leaders, and bring innovation to how work gets done. This role requires regular on-site presence in expansion markets, including travel to other states and overnight stays. Over time, it offers the chance to grow into executive ownership of Store Operations and the Guest Experience Team.

About the Company

Zero Hiring is partnering with a leading national home furnishings retailer to recruit a VP of Operations.

Our client is the #1 selling furniture brand in the world and the #1 retailer of furniture and bedding in the United States. With a growing multi-territory warehouse and home delivery operation, this is a rare opportunity to step into a senior executive seat at a company with genuine scale and continued expansion plans.

As an industry leader, they offer a highly competitive compensation package, including:

• Competitive Base Salary range between $200,000 and $230,000 annually, based on qualifications and relevant experience.
• Executive Incentive Program: Significant earning potential through an individual quarterly bonus based on performance and enrollment in the company’s Long-Term Incentive Plan (LTIP).
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.
• Eligibility for the company’s Profit-Sharing Program, designed to reward disciplined execution, responsible growth, and shared company success through annual incentive payouts.

Role Summary

The VP of Operations is a strategic leader responsible for directing and optimizing the company’s warehouse and home delivery operations to ensure an on-time, damage-free delivery experience for every guest. Reporting to the CEO, this role is critical in driving efficiency, maximizing profitability and ensuring the seamless execution of the company’s strategic and growth objectives across multiple territories. The VP partners closely with the CEO and executive team to set operational direction, delegate with accountability, champion innovation and foster a culture of operational excellence and continuous improvement.

As the business grows, the VP of Operations is expected to evolve into executive ownership of Store Operations and the Guest Experience, partnering with Sales and Store leadership today and assuming full leadership of these areas as part of the growth within the role.

Key Responsibilities

Core Responsibility: Warehouse & Home Delivery

• Utilize LEAN principles to ensure continuous improvement in Operations. Create a zero-defect culture and elimination of waste to ensure that all KPIs are optimized. Fully leverage the building layout and design and maximize Pieces Per Hour, Returns and Productive Delivery Rate.
• Manage all aspects of warehouse Operations: Receiving, Returns, Maintenance, Recycling, Yard Management, Pick/Putaway, Product Preparation, Load Out, Inventory Control and Furniture Repair with operations managers.
• Champion Home Delivery and Customer Service Excellence.
• Manage inbound container and receiving flow.
• Oversee and lead operational safety standards and culture.
• Oversee and interact with 3rd Party Delivery Companies to ensure that all contractual obligations are being met and that excellent service standards are in place.

Strategic Planning & Execution

• Collaborate with the CEO and executive team to shape and execute the company’s strategic plan.
• Translate strategic goals into actionable, multi-year operational plans and initiatives.
• Monitor and analyze KPIs to track progress, anticipate risk and identify opportunities for improvement.
• Delegate with clarity and purpose, empowering directors and managers to own execution while the VP focuses on strategy and long-term value.
• Represent Operations at the executive level, presenting performance, insights and recommendations that inform enterprise decisions.

Expansion & Multi-Territory Leadership

• Serve as a contributing member of the corporate growth strategy team.
• Lead operational strategy for expansion, including new territories, new locations and growth of the warehouse and delivery network.
• Design scalable warehouse, delivery and staffing models that can be replicated across territories.
• Standardize processes, KPIs and reporting to ensure consistent, high-performance results regardless of location.
• Frequently evaluate the warehouse and delivery network to optimize capacity, cost and speed.

Logistics & Delivery Partner Management

• Manage relationships and performance with key 3PL, transportation and delivery partners.
• Implement strategies to mitigate logistics risk and ensure business continuity.
• Communicate to executive leadership any significant changes in the logistics network that may affect cost or delivery performance.
• Develop and manage the operational budget in partnership with Finance.
• Identify and implement cost-saving initiatives without compromising service.
• Ensure financial accountability and compliance with company policies and procedures.
• Lead all operations activities and initiatives, providing strong leadership and mentorship to operational teams.
• Build a world class Operations team and a strong bench of future leaders through succession planning.
• Partner with Human Capital to attract, develop and retain top talent and execute the staffing plan.
• Foster a culture of collaboration, accountability and continuous improvement.
• Oversee consistent implementation of process and policy standards across departments.
• Manage and communicate key Management Reports.

Technology & Innovation

• Evaluate and implement new technologies, automation and WMS enhancements in partnership with Technology.
• Drive innovation in operational processes and systems, building a culture that challenges the status quo.
• Lead company process improvement initiatives, workshops and meetings.

Growth Opportunity: Store Operations & Guest Experience

The following areas represent the growth path for this role. The VP of Operations will partner in these areas initially, with the expectation of evolving into full executive ownership as the business grows.

• Leading contact center, quality assurance, and service/repair teams.
• Ensuring excellent customer service experience and customer engagement is achieved.
• Coordinating services in supporting the guest experience and Sales, creating and supporting an effective sales and service environment.
• Building working knowledge of store operations standards, processes and policies in preparation for assuming leadership of Store Operations.
• Partnering with Sales and Store leadership to connect warehouse and delivery performance to an exceptional in-store and in-home guest experience.
• The VP of Operations will be scheduled for approximately 40 hours per week.
• The number of hours may increase during peak seasons or to meet business needs.

Qualifications

• BS Degree or higher in either supply chain management or business.
• A minimum of 7+ years of experience in logistics including process improvement management, 3PL management, and operations management.
• Proven track record of success in a senior operational leadership role, setting strategy, leading senior leaders and delivering measurable business results.
• A knowledge base in Transportation, Shuttle, Home Delivery and experience working with 3PL logistics carriers.
• Strong working knowledge of WMS systems design and functions.
• Proven experience leading operations across multiple territories, markets or locations.
• Demonstrated experience leading business expansion, such as opening new markets, locations or distribution and delivery networks.
• Strong day-to-day management experience leading multi-level teams in a fast-paced, high-volume environment.
• Excellent strategic planning and execution skills.
• Strong financial acumen, including budget ownership, P&L understanding and capital planning.
• Knowledge and understanding of 5S, 6 Sigma and LEAN principles and how to optimize these principles in process improvement.
• Strong MS Computing skills, including Excel, with the ability to work with data and spreadsheets to utilize technology and develop a strong reporting system.
• Preferred: Exposure to retail store operations and guest experience management.

#J-18808-Ljbffr Jobleads-US