Private Client Sales Specialist

Job Description:

Grgich Hills Estate was founded in 1977 by Miljenko "Mike" Grgich and Austin Hills of the Hills Bros. Coffee Company after the 1973 Chateau Montelena Chardonnay Mike crafted won the history-making 1976 Paris Tasting, beating the best wines of France.

Today, Grgich Hills Estate remains family-owned and operated, passionately devoted to the art of winemaking and regenerative farming. Our 100% estate-grown vineyards are Certified Regenerative Organic through the Regenerative Organic Alliance (ROA), a leading force in the Regenerative Agriculture movement worldwide. Referred to as "Organic Plus,” regenerative farming is a science-driven approach focused on no-till soil management, building organic matter to sustain microbial life, incorporating livestock and biodiversity, and caring for people who work in the fields and winery. It is a key component of combating climate change and reducing greenhouse gas pollution. Regenerative farming enables winemaking with minimal intervention and wild yeast fermentation, creating elegant, balanced, and complex wines with a distinct sense of place.

We care deeply about making world-class wines that help build a better future for ourselves and generations to come, regenerating the earth and cultivating peace. We are dedicated to maintaining a safe, friendly, healthy environment to ensure employee well-being by building loyalties, pride, trust, and mutual respect. Our values come from Mike Grgich, whose father said: "Every day, do your best, learn something new, and make a friend." We all live these values daily, personally, professionally, and passionately. This is an opportunity to be part of a winery that cares about making the world a better place, one friend at a time.

SUMMARY
The ideal Private Client Sales Specialist candidate delights in relationship building. This role is adept at building rapport with our most valuable customers including wine club members and loyal collectors. Private Client Sales establishes long-standing customer relationships by 1) having extensive knowledge of GHE wines and onsite offerings and 2) matching GHE wines and experiences with the right customer. This role provides highly customized customer sales service based on strategic segmenting to generate increased wine sales, conversion and loyalty.

RESPONSIBILITIES
•  Via targeted and strategic segmenting, present wine offers and sales campaigns to GHE customers via phone, email, or text.
•  In collaboration with the Hospitality Manager, determine monthly/quarterly campaigns driven by available inventory, past purchase history, and departmental sales goals.
•  This role requires self-motivation, attention to detail, and exceptional communication skills.
•  Keep detailed notes in Commerce7 customer profiles for all customer interactions and sales.
•  Assist Member Services Team with order fulfillment and customer service during peak wine club periods.
•  Provide expert knowledge of our wines, estate/family history, and farming practices.
•  Host consumer tastings (as needed) with professionalism and warmth.
•  Actively contributes to a collaborative team environment via positivity, professionalism, and consistent communication.
•  Accurately use POS (Commerce7) for accurate transactions and guest management.
•  Represent the Grgich Hills Estate brand at on- and off-site events as requested.
•  Stay updated on local and industry trends, including dining, lodging, and neighboring winery offerings, to provide customers with recommendations before and during their visit to the area.

EDUCATION/SKILLS
WSET a plus
Prior knowledge of winery POS system preferred

EXPERIENCE
Hospitality Sales Experience: at least two years preferred
Prior tele-sales experience a plus

REQUIRED SKILLS/COMPETENCIES
Prior sales and customer service experience
Must be highly organized and able to multi-task
Advanced knowledge of wine is a plus
Proficient in MS Office programs
Excellent written and verbal communication skills
Able to lift 50 lbs.
Able to sit and/or stand for long periods of time
California Responsible Beverage Service Certification (RBS)
Food Handlers Certification

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