Property Manager - LightView

Job Description

Job Description

Description

The Property Manager plays a pivotal role in enhancing the resident experience across at an ACC student housing community.  In this role, you’ll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

 

• Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for property, ensuring it meets ACC standard.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams. 
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. 
• Ensure property has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans. 
• Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
• Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees. 
• Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams. 
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager. 

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. 
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Work Environment  

Living on-site is a condition of employment (i.e. required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation.   

Ideal Candidate

The ideal candidate is an experienced Property Manager or community leader who brings a polished, service-minded leadership presence to LightView, a premier student living community adjacent to Northeastern University in Boston. You will be comfortable leading a high-performing onsite team, delivering an exceptional resident experience, driving leasing and revenue results, and maintaining strong operational standards throughout the community.

This role is well suited for someone with established leadership experience in student housing, Class A multifamily, hospitality, or a similarly high-touch environment. You will bring sound operational judgment, strong financial acumen, and the ability to represent LightView with professionalism and confidence when partnering with residents, families, university stakeholders, and corporate teams.

As a high-value community within ACC’s portfolio, LightView offers a unique opportunity to partner directly with Asset Management, connecting daily operations with broader goals for property performance and long-term value. The successful candidate will translate those priorities into actionable plans while keeping the resident experience at the center of their leadership.

If you take pride in operational excellence, enjoy building strong teams and partnerships, and are ready to make a meaningful impact in Boston, we would love to hear from you.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities.  No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

• 3 years’ of leadership experience in student or multi-family housing, or similar industry.
• Bachelor’s degree in business or relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program