CSC Project Manager - Vendor Implementation & Federal Changes

Description The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community. The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program. Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential. Summary The CSC Project Manager – Vendor Implementation & Federal Changes is responsible for coordinating vendor implementation activities and federal change efforts impacting the Customer Support Center (CSC) and Training teams. This position reports directly to the Associate Director of the Customer Support Center (CSC) & Training and serves as the CSC-focused project manager responsible for aligning implementation efforts with contractual requirements, operational needs, and organizational priorities. The role operates within a dual project management structure, functioning as the internal project manager and primary counterpart to the vendor’s project manager to ensure alignment of timelines, deliverables, and implementation outcomes. This project position is scheduled through June 30, 2027. #J-18808-Ljbffr State of Washington