Universal Banker

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.

• Newsweek’s America’s Greatest Midsize Workplaces for Women 2026

• Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026

• Chicago Sun Times Chicago’s Best Workplaces 2024, 2025

• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Objective of Position :

The Universal Banker is responsible for conducting teller and cash vault transactions in an accurate and timely manner. This role provides sales and servicing of all bank products and services. The Universal Banker will work with the operations and sales team to achieve deposit, business, and consumer relationship growth while providing operational support and exceptional customer service.

The UB may be requested to provide support at other branch locations as business needs arise, including but not limited to staffing shortages due to PTO, unscheduled absences, or leaves, high customer volume, or special events. A professional image as outlined in the Byline Bank Employee Handbook is required.

Duties and Responsibilities:

• Greets customers and direct incoming calls to appropriate staff.

• Accurately processes transactions and new account openings in a timely and professional manner.

• Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management.

• Assesses and handles retail customers’ banking needs and obtain and process customer/account information, including cash handling.

• Opens and services accounts and identifies cross-selling opportunities for new and existing customers.

• Calls on potential or existing customers to develop new business by promoting our bank’s services and products, with the goal of expanding relationships and bank profitability.

• Displays exceptional customer service and sales skills and maintains a professional attitude.

• Maintains accuracy and compliance in all account documentation.

• Minimizes risk of losses, including cash differences and other controllable losses.

• Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.

• Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).

• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.

• The incumbent also maintains current knowledge of competitor products, services, and current promotions.

• All other duties as assigned.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications :

• High School Degree or GED required.

• 3+ years of experience in a banking environment.

• 1+ years of experience as a teller, personal banker or universal banker is a plus.

• Must be detail oriented with excellent organizational skills.

• Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.

• Strong knowledge of Microsoft Office preferred.

• Working knowledge of banking regulatory requirements.

• Knowledgeable about a wide variety of retail bank products and administrative support

• Strong time management skills and attention to detail.

• Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders.

• Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.

• Continue to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.

• Must be able to lift 30 pounds.

Physical Demands/Work Environment:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits:

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The salary range for this position is between $21.63 to $32.69.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information:

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at View phone number on click.appcast.io, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.

Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.