Automotive Service Advisor

Sales & Service Advisor – Plaza Tire Service We’re looking for a customer‑focused individual who enjoys helping people, building trust, and working in a fast‑paced environment. In this role you will be the primary point of contact, helping customers understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish. Salary: $17.00 – $19.00 per hour + commission. Key Benefits Closed Sundays Competitive bi‑weekly pay Tuition reimbursement Paid vacation and sick time 6 paid holidays Medical, dental and vision insurance Life insurance (company paid) 401(k) retirement savings plan with company match Discounted services on personal and immediate family vehicles Opportunity for advancement Principal Duties & Responsibilities Promptly greet customers in a professional and courteous manner both in person and on the telephone using the company’s standardized customer service techniques. Listen to and thoroughly document customer concerns; inspect vehicle and refer to service history to accurately identify and verify the customer’s service needs. Recommend services according to appropriate level of knowledge. Communicate any additional recommendations from the automotive technician to the customer so they can make an informed decision. Properly document all recommendations in the customer file. Promote sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide an accurate quote that includes cost and time of completion for the services approved, and update the customer throughout the day on the status of their services. Follow proper procedures when cashing out a customer’s ticket, reviewing the completed multi‑point inspection and explaining applicable warranties. Conduct post‑repair and declined services follow‑up calls to ensure customer satisfaction. Track all new returns, core returns and warranty parts for individual customers. Perform other duties as assigned. Qualifications High school diploma or equivalent. At least 18 years of age. Prior experience as a service advisor highly preferred but not required. Professional appearance and proven ability to work in a process‑driven environment. Possession of a valid driver’s license. Ability to work a minimum of five days, including Saturday. Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr