Housing Case Manager
Insight Global
Job Description
Job Description
Must Haves:
- Some sort of experience within customer service, non-profits, or community work
- Valid driver’s license / clean driving record
- Ability to handle stressful situations and a fast-paced environment
- Compassionate concern for those who are homeless or are at risk of becoming homeless
- Experience with computers and proficient typing skills / Ability to complete necessary paperwork and maintain client files
- Tenacity for providing on-going support, follow-up, and client advocacy
- Knowledge of Microsoft Office 365 suite
Plusses:
- Bilingual/Bicultural (English/Spanish) (preferred)
- Bachelor’s degree in Human Services field
Day-to-Day:
The Housing Case Manager position is characterized by advocacy, empowerment and mediation. Housing Case Managers assist project-based and scattered-site tenant-clients by providing services and referrals for a variety of needs including general assistance, substance abuse counseling/programs, mental health, medical care, employment services, etc.
Job Responsibilities:
- Make referrals for general assistance, benefits, medical care, mental health, community agencies/eligible services, substance abuse counseling/programs, employment services, etc.
- Educate and assist clients in daily living skills
- Assist clients with supportive services and/or other types of assistance as needed
- Maintain a visible presence and contact with clients
- Make clients aware of ImmaCare services
- Successfully engage clients in various areas, including with in-house and external group work to enhance recovery, mental and physical wellness, etc.
- Improve client access to services
- Inform clients of upcoming events
- Maintain up to date client files
- Meet all quality standards set internally and by funders and other partners
- Ensure complete data is entered and accurate in HMIS database
- Produce reports as needed in HMIS for housing utilization, etc.
- Communicate important daily events and other information
- Maintain daily statistics
- Complete progress notes for all client contacts
- Attend and participate in staff meetings
- Be knowledgeable regarding resources and issues affecting our target population
- Return all phone calls, emails etc. within 24 business hours
- Other duties as needed/assigned
Vacancy posted 4 days ago
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