Global Shop Logistic Support Specialist

Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals across 26 countries, we bring the joy of hearing and living fully to thousands of people every day. We believe that people are the most important component of our success. By investing in professional development, support, and recognition, we enable our teams to exceed expectations and build fulfilling careers. We offer a hybrid working policy, allowing employees to work 6 days per month remotely . What we are looking for We are looking for a talented resource to join the Global Supply Chain Team and to be part of the Global Shop Logistic Support team . The candidate will work in a very fast paced environment and constantly evolving context. As part of this, he/she will contribute to build a new and high performing logistic support service with the objective to increase the customers satisfaction and facilitate the operations of our shops all over the world. Reporting to the Global Shop Logistic Manager, the Shop Logistic Support Specialist will : Guide the Local Shop Logistic Support team in the daily activities and support them in the exception management and in the supplier issue resolution. Perform analysis on performances and process monitoring activities for a cluster of countries. Manage service support for the assigned countries. Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving. Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.) Contribute to improve the Purchasing processes and support performance excellence journey. Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers. Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization. What you'll need Bachelor's degree in supply chain management, operations, logistics or engineering 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support Continuous improvement oriented Very good knowledge of MS Office in particular Excel Customer oriented approach, able to problem solve and support resolution Ability to work well through cross-functional activities and responsibilities and to drive them Very good team player Excellent communication and analytical skills Fluent in English and in Italian, other languages (i.e. French, German) are appreciated Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et.) #J-18808-Ljbffr