Team Support Specialist

Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of Team Support Specialist where you will focus on daily Reconciliation, weekly, Bi weekly reconciliation and month end close activities. The person is responsible for leading one of the GRS Barclaycard Production team & Breaks Management and be responsible for all the operational reconciliations and related payment activities. 

You may be assessed on key critical skills relevant for success in role such as:

• Ensuring all SLAs are met as per defined timelines

• Daily reconciliations and Breaks Management as per defined delinquency period of the accounts.

• Ensuring adherence to the AO&R Policy & GL Controls Framework.

• Journal Processing and Risk reporting as defined in SOP/ALP’s

• Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance and Providing appropriate information for ongoing reconciliation/Management Information activities.

• Compliance with all applicable policies, principles, and procedures.

• Adhere to PSD controls and process customer adjustments / settlements on a timely basis.

• Collate & Analyse financial data from various reports & System.

• Analytical skills to make meaningful inferences.

• Supporting change projects as and when required

• Ensure compliance to all SOX & OR Controls

• Conduct conference calls and mange Customer expectations.

• Identify areas for improvement.  Adds value and improves customer service.

• Focus on developing and implementing best practice.

Desirable skills sets:

• Good reconciliations process understanding

• Card industry knowledge will be an added advantage.

• Strong understanding of the trade lifecycle

• Understanding/usage of tools like SAP, Intellimatch

• Detail oriented with strong ownership of daily deliverables.

• Ability to manage tight deadlines with accuracy.

• Strong communication and coordination skills.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Chennai.