Patient Service Specialist

Position Patient Service Specialist Location Kirkwood Downtown, MO Type of Employment Full-time Schedule M - 7:00 AM - 6:00 PM T - 7:00 AM - 6:00 PM W - OFF TH - 7:00 AM - 6:00 PM F - 7:00 AM - 5:00 PM Compensation $18/hour - increases based on experience. Job Overview When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room. Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities Greet and register patients and provide information about what to expect during their visit and about their next appointment as they check out. Schedule patient appointments in person and via phone. Maintain regular communication with parties such as insurance companies, translation companies, market operational leaders, and the business development team. Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications. Benefits (for full‑time, 32+ hours/week) Start strong: mentorship and orientation programs ensuring a successful transition. Recharge & Refresh: generous PTO to maintain a healthy work‑life balance. Your Health Matters: comprehensive medical, RX, vision, and dental plan offerings. Invest in Your Future: company‑matching 401(k) retirement plans, as well as life and disability protection. Qualifications High School Diploma or GED. Preferred: 1 year front desk experience. Preferred: healthcare experience. #J-18808-Ljbffr