Sales Operations Manager (Onsite)

Sales Operations Manager (Onsite)

We are seeking a Sales Operations Manager to lead the strategic and tactical operations of our growing Practice Solutions team. This is a critical leadership position responsible for overseeing a team of over 80 individuals, including both domestic and overseas staff, and driving operational excellence through optimized workflows, tools, and structure.

This role requires a bird's-eye view across people, processes, and technology, ensuring a high-performing, well-coordinated sales support function. The ideal candidate is an experienced leader with a strong background in sales operations, team management (especially remote teams), and cross-functional process ownership.

Key responsibilities include:

• Leading and managing a global team of 80+ staff, including performance oversight, structure alignment, and resource planning.
• Designing and implementing end-to-end sales operations workflows from client intake through onboarding and engagement.
• Owning and maintaining team structure documentation, clarifying ownership of process steps, and ensuring accountability across functions.
• Driving continuous improvement by identifying inefficiencies and leading process redesign initiatives.
• Overseeing and optimizing CRM and sales enablement platforms, support dashboard creation, and pipeline visibility.
• Partnering closely with Sales, Legal, and Intake teams to ensure cross-functional process harmony.
• Developing training, SOPs, and KPIs for team members; supporting hiring and onboarding in collaboration with HR.
• Monitoring daily, weekly, and monthly performance metrics, and reporting insights to senior leadership.

Qualifications include:

• 5+ years of experience in sales operations, client services, or business operations, preferably in a high-volume professional services or legal setting.
• Demonstrated success in leading large teams (80+ individuals), including offshore and remote staff.
• Strong experience with CRM tools (e.g., Salesforce, HubSpot) and process automation platforms.
• Fluent or highly proficient in Spanish is strongly preferred.
• Exceptional organizational, leadership, and communication skills.
• Ability to balance strategic vision with day-to-day execution and operational rigor.
• High attention to detail, accountability, and a proactive approach to problem-solving.

Benefits include:

Our law firm offers eligible employees a comprehensive benefits package that includes medical, dental, and vision insurance coverage. We also provide eligible employees with flexible time off plans including Unlimited Paid Time Off (PTO), and paid holidays.