General Manager

Company Description Dairy Joy Lewiston-Auburn is a locally rooted ice cream and quick-service restaurant serving the Lewiston community and surrounding areas. The business focuses on delivering friendly, efficient service and memorable experiences for guests of all ages. As a neighborhood destination, Dairy Joy emphasizes quality products, clean facilities, and a welcoming atmosphere. Team members work collaboratively to support high-volume seasonal demand while maintaining consistent standards. The company values reliability, respect, and a strong work ethic in a fast-paced, guest-focused environment.

Role Description The General Manager at Dairy Joy Lewiston-Auburn oversees day-to-day operations of the restaurant, including staff scheduling, shift leadership, and hands-on support during busy periods. This on-site role, based in Lewiston, ME, manages food quality, cleanliness, and safety standards, ensuring the location is guest-ready at all times. The General Manager is responsible for hiring, training, coaching, and performance management of team members, fostering a positive, inclusive work environment. The role includes managing inventory, placing orders, controlling costs, and monitoring sales metrics to meet revenue and profitability goals. The General Manager also handles guest concerns, maintains compliance with health and safety regulations, and partners with ownership on local marketing initiatives, seasonal promotions, and long-term operational improvements.

Qualifications

• Proven experience in restaurant, food service, or retail management, with responsibility for staff supervision, scheduling, and daily operations.
• Strong leadership and people management skills, including coaching, performance feedback, conflict resolution, and team development.
• Solid understanding of customer service best practices, with the ability to build guest loyalty and resolve issues calmly and professionally.
• Operational skills in cash handling, basic budgeting, inventory control, ordering, and cost management.
• Knowledge of food safety, sanitation, and health regulations, with a commitment to maintaining a clean and safe environment.
• Effective communication skills, both verbal and written, with the ability to work collaboratively with ownership and staff.
• High level of reliability, attention to detail, and comfort working in a fast-paced, high-volume, seasonal environment.
• Ability to work flexible hours, including evenings, weekends, and peak season schedules, as needed.
• Previous experience in quick-service or ice cream operations is a plus.
• High school diploma or equivalent required; additional education or relevant certifications in hospitality or business are a plus.