Medical Office Assistant

Job TitleThe starting wage for this position is listed above. This position is represented by Illinois Nurses Association. For more information regarding salary and other details please visit: DescriptionEmployees at this level are responsible for performing a variety of routine clerical duties to provide quality patient care in a health care facility. They receive on-the-job training and detailed instructions to perform patient-related clinical activities. They work under direct supervision from a designated supervisor.Examples Of DutiesPerforms clinic reception duties, including greeting patients, answering and routing telephone inquiries, scheduling in and out-patient clinic appointments per clinic guidelines; opens and distributing mail; transmits correspondence and medical records by mail, e-mail, or fax;Checks in patients; assembles and prepares patient information forms and assists with the completion of these forms (such as the release of information and signature authorization forms); assists with the discharge of patients by completing forms; completes insurance and other claim forms;Assists in the creation and/or maintenance of files and records for the unit (such as patient files, financial files, and patient directories); locates or monitors the location of medical charts; prepares reports (such as census reports, unit status); establishes new files and maintains existing files; maintains medical records, technical library, and correspondence files;Performs data entry by entering patient information into the computerized patient care systems (e.g., electronic medical records, automated billing, electronic lab, x-ray systems, pharmacy systems, etc.), and assuring the accuracy of data entered for insurance/demographic information only;Operates office equipment such as copiers, and voice mail messaging systems, and uses word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records;Communicates routine information to the patient (such as instructions on how to operate the telephone); escorts patients to their assigned rooms;Orders clerical supplies;Maintains clean waiting room area conditions; maintains nurse's station to meet IDPH work environment standards;Performs other related duties as assigned.QualificationsHigh School diploma or equivalent.Supplemental InformationIllinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Tips for Completing a Civil Service Application: 1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment. 2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience. 3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application. 4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). 5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing. 6. Please monitor your e-mail for further information regarding your application. Emails will be generated from View email address on click.appcast.io. 7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.Sponsorship for Work Authorization is not available. For more information visit