Manager of Product Adoption & Insights

Role Description

At Motorola Solutions, we create the technology that keeps communities safe. From 9-1-1 call handling to AI-powered video security and land mobile radio, our solutions are mission-critical. We are looking for a data-driven strategist to serve as the bridge between product behavior and business value. The goal is to build the data foundation that proves—and improves—the value of our mission-critical technology. You will lead the "Crawl, Walk, Run" evolution of our product analytics, moving us from basic login tracking to sophisticated, automated "nurture and rescue" strategies. You are the bridge between raw clicks and the "Aha! Moment" for our customers.

Key Responsibilities

• Drive the Instrumentation Strategy: Own the "Radar". Partner with Product Managers, Product Owners and Engineering to identify core features and workflows and define what "Active Usage" looks like.
• Identify Adoption Gaps: Use behavioral segmentation to identify "power users" versus "at-risk" groups. You won't just report a drop in usage; you’ll pinpoint exactly where in the onboarding journey users are falling off.
• Narrative Leadership: Lead the strategy to synthesize complex product data into high-level insights for the Senior Leadership Team (SLT), ensuring that data is not just "presented," but used to drive resource allocation and strategic pivots.
• Cross-Functional Leadership: Lead and guide the right conversations to ensure product and technical teams are executing on the broader telemetry and adoption strategy. You are responsible for ensuring that "success signals" aren't just defined on paper but are accurately captured in the telemetry.

Qualifications

• 5+ years of experience with Pendo, HubSpot, Gainsight, and Salesforce.
• The ability to take a "plain-English" business question (e.g., "Which accounts are at risk?") and build the technical telemetry to answer it.
• You’re obsessed with data integrity and cleaning up the "noise" so leadership can make decisions with total confidence.
• Experience leading cross-functional teams (Product, UX, Engineering) without having direct authority over them.
• Familiarity with HTML/CSS for in-app messaging and an understanding of object relationships in SaaS data stacks will be fantastic.

Requirements

• High School diploma, Bachelor's degree in Business, Communications, Finance, IT, Marketing, Sales, or Technology.
• 5+ years of experience in one of the following areas: Business Operations, Management, Marketing, Sales, or Technology.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!