RELIEF TROLLEY OPERATOR (PART-TIME, AS NEEDED) - Ongoing

Trolley Bus Relief Driver

Under regular direction and in compliance with standard operating procedures and policies, serves as a relief driver operating trolley bus to cover shifts or provide assistance as needed. Operates a trolley bus on a scheduled route through light to heavy City traffic, for the purpose of carrying passengers in a safe manner and in accordance with City, county, state, and federal laws, as well as City rules and policies. Assists passengers with disabilities as needed while safely performing operation procedures. Monitors trolley, weather conditions, and safety of passengers.

Job Duties

Essential Functions

• Serve as Relief Driver: Fill in when necessary to cover shifts or provide assistance. Operate trolley bus in a safe, proficient manner by applying brakes, starting and stopping engine. Comply with all City, county, state, and federal traffic rules, regulations, laws, and procedures. Assist passengers with disabilities onto and off the wheelchair lift, operate lift/ramp, and secure wheelchairs as required. Adhere to the Greenlink Operations Handbook. Ensure Automatic Vehicle Locator (AVL) system is logged in. Ensure driver area is clean at the end of each shift. Evacuate passengers in need during emergency situations. Assist in the training of new drivers as assigned. Actively participate in the reporting of safety issues and concerns that are observed during the course of essential job functions.
• Perform Customer Service: Provide information in a courteous manner to passengers regarding routes, schedules, and transfers. Make public address announcements in accordance with the Americans with Disabilities Act (ADA) regulations. Act as a front-line point of contact to ensure delivery of quality customer service. Ensure an adequate supply of transfers for the customers.
• Maintain Schedule and Count Passengers: Operate the trolley bus on a scheduled route in a manner that provides for the maximum possible safety to passengers while maintaining the scheduled time points. Effectively utilize paddles, manifests and other information, to follow routes and meet time points. Coordinate detour, accident and incident information to radio dispatch, and respond to instructions given. Count passengers on a trip-by-trip basis.
• Monitor Physical Condition of Vehicle Perform Inspections, and File Reports: Observe all conditions of vehicle while driving including lights, mirrors, door, fare box, brake pressure, tire condition, heater, and/or air conditioner. Report any mechanical problem immediately. Comply with all state and local laws pertaining to the operation of the vehicle. Safely and efficiently operate equipment on trolley bus, including fare boxes, wheelchair lifts, radio, and emergency equipment. Assure the cleanliness of the interior and seating area. Conduct and document a thorough pre-trip inspection of the vehicle prior to operation on a daily basis as per Greenlink and state regulations. Comply with all company safety rules and operate assigned vehicles. Complete post-trip inspection at the end of each shift. File necessary reports in case of an accident or incident with assigned vehicle or an injury to passengers and operators. Submit verbal and written reports on accidents or incidents required. Serve as a subject matter expert on Greenlink's Safety Committee as required.

Qualifications

Job Requirements

High school diploma or equivalent. Over one (1) year of bus or trolley driving experience or completion of the City of Greenville Bus Operator in Training Program.

Driver's License Requirements

Valid South Carolina Class B CDL with air brake provision and passenger endorsement.

Performance Requirements

Knowledge of: The safe operation of a public transit/trolley bus, including complete familiarization with its systems and safety features. Traffic rules, regulations and laws and procedures for the safe operation of a transit/trolley bus. Geography and roadways of an assigned route and of the entire service area.

Ability to: Operate a motor vehicle safely in heavy traffic and under various environmental conditions (such as rain, nightfall, and fog). Use mirrors to view objects behind and to the sides of the driver. Operate wheelchair lift systems/ramps and assist passengers with disabilities. Conduct and document pre- and post-trip inspections and identify and communicate mechanical deficiencies for vehicles. Identify and report safety issues or concerns that are observed during the course of essential job functions. Speak in public on a PA system. Prepare accident and incident reports, as well as, maintain basic records. Work without immediate supervision in the field after completion of the initial training period. Maintain effective working relationships and deal courteously and effectively with the public, fellow employees, and supervisors. Handle confrontational passengers effectively. Be punctual and maintain regular, predictable attendance. Work a flexible schedule that includes nights, weekends, holidays, working split shifts, and a reasonable amount of overtime. Make basic math calculations. Read and understand maps and schedules, rules and regulations, vehicle operating procedures, vehicle laws, and written and oral instructions. Operate electronic scheduling and payroll software to monitor weekly schedules and hours worked. Operate vehicle radio, Mobile Data Terminal (MDT), and Automatic Vehicle Locator (AVL) system. Operate and/or utilize all standard safety equipment installed in transit vehicles, including; safety harnesses, restraints, and any other equipment required by federal, state, or local regulations.

Other Information

Working Conditions

Primary Work Location: Terminal, shop, vehicle, and outdoors (roadways).

Protective Equipment Required: Seatbelt and safety vest.

Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature, wetness and/or humidity, respiratory hazards, noise and vibration, and physical hazards. Constant exposure to fire hazards, communicable diseases, and physical danger or abuse. Frequent exposure to mechanical hazards. Occasional exposure to chemical hazards and electrical hazards.

Physical Demands: Continuously requires sitting, handling, vision, foot controls, balancing, hearing, and talking. Frequently requires kneeling and bending. Occasionally requires standing, walking, reaching, crouching, twisting, pushing/pulling, and lifting. Light strength demands include exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands: Frequently requires time pressures, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.