Service Advisor (Experienced)

Experienced Service Advisor Opportunity

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nationknown more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do businessit's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.

Audi Dominion , a Cavender Auto Family dealership, is currently seeking a talented Experienced Service Advisor to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Why Work as a Service Advisor at Audi Dominion:

• Top 5 Audi dealerships in the nation
• Avg Gross per advisor was $78,000 for the last 2 months
• Strong Stable leadership team
• Professional Development
• 53 technician bays
• 4-day work week

Why Work at the Cavender Auto Family?

• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Ongoing Professional growth and development training

Here is what you will be doing:

• Greet all customers promptly and professionally
• Determine customer's primary concern and then review additional maintenance needs at time of write up
• Offer a Multipoint inspection and a technician video to every customer
• Provide electronic estimates, with the customer and dealership's best interest in mind
• Provide status updates on a regular basis
• Handle all customer complaints immediately and resolve to the customer's satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company's standards of professionalism and integrity
• Other duties as assigned

Here is what you will need:

• A Minimum 2 years of Service Advisor Experience Required
• A CSI focused mindset
• A proven track record of GP, ELR & Hours per RO
• A clear understanding of providing a highline guest experience
• High School Diploma/GED is required.
• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication
• Submit to and successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license