Service Advisor

Description At Cavender Auto Group, our values define who we are and how we lead. We believe in… Integrity: Integrity guides us to always do the right thing. Empowerment: Empowerment means giving our people the tools, training, and trust to succeed Commitment: Commitment drives us to take care of our customers, our community, and one another Innovation ; Innovation inspires us to continuously improve and find better ways to serve. Our mission is simple : To deliver exceptional experiences to those we serve . This means every interaction—with customers, vendors, and employees—should reflect respect, care, and excellence. Cavender Grande Ford is seeking a Service Advisor to join our team. Our team members are talented, service-oriented, and motivated individuals who thrive in a culture where values and opportunities go hand in hand. With exceptional facilities, defined processes, and an empowering environment, you’re sure t o find a rewarding career with us. We Offer Family owned and operated Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation Work/Life balance is very important to us Paid Vacation Team-focused environment Career growth opportunities with promotion from within Ongoing training and development 401K with company match Community involvement Responsibilities Greet customers warmly and promptly upon arrival. Listen attentively to customer concerns and accurately document vehicle symptoms. Obtain detailed customer and vehicle information to effectively address service needs. Provide outstanding customer service, ensuring a positive and professional experience. Clearly explain the recommended services and associated costs to customers. Establish follow-up times and keep customers informed of the progress of their vehicle throughout the service process. Update customers frequently, ensuring transparency and building trust. Monitor the progress of each vehicle in the service pipeline and coordinate with the service team for efficient workflow. Prioritize and communicate service needs to the technicians. Explain all completed work to customers, detailing the services performed and any additional recommendations. Requirements Commitment to upholding Cavender Auto Group’s core values of Integrity, Empowerment, Commitment, and Innovation , while supporting our mission to deliver exceptional experiences to those we serve in all interactions with customers, vendors, and employees. Energetic, motivated, and punctual. Clean driving record and valid Texas DL. Willingness to submit to a background check & drug screen prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr