Automotive Service Advisor

Premier1 Auto Care is a family owned and operated business. We are seeking to add a Service Advisor to our team who shares our value of offering the best possible experience for our clients, each and every time! As a Service Advisor, you will own our customers' experience in the service lane. You are the first point of contact with our customers and will be well‑versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Prior Service Consultant experience is preferred, however car enthusiasts with a willingness to learn will be considered. Our #1 requirement is that you have an attitude and work‑ethic that aligns with our core values (Honesty & Integrity, Transparency, Teamwork and Respect, Continuously strive to be the best). Premier1 Auto Care offers a competitive benefits package including Healthcare, Vision, Dental and other benefits, as agreed upon. Women and minorities are encouraged to apply. Premier1 is an Equal Opportunity Employer. Job Responsibilities Be an ambassador for the Premier1 Automotive brand and its core values Greet/respond to customers in person, on the phone, or email using established guidelines and processes Follow-up with customer inquiries within 10 minutes Document customer concerns, open service ticket, and work with Technicians and Operations Manager to assign ticket to technician as appropriate Communicate vehicle diagnosis, repair recommendations, and regular status updates to customers in a timely manner Follow-up with customers to ensure their repair and service needs are met Meet and exceed customer service expectations of our customers every time Order parts Other duties and responsibilities, as assigned We Offer Benefits package including Healthcare, Dental, Vision, and retirement savings (w/company match) A one‑of‑a‑kind business, designed from the ground up around its customers and employees A new and state‑of‑the‑art facility featuring a children's play area, Wi‑Fi, massage chairs, and other amenities Industry leading training and career development opportunities Requirements High‑school diploma or equivalent Solid track record of providing exceptional customer service Must be able to work in a fast‑paced environment Automotive experience strongly preferred Have a valid driver’s license and maintain a safe driving record Be able to pass a pre‑employment screening including a background check. Premier1 promotes a drug‑free work environment. Job Type: Full‑time Pay: $60,000.00 - $100,000.00 per year Benefits 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule Day shift Monday to Friday No weekends Location San Antonio, TX 78232: Reliably commute or planning to relocate before starting work (Required) Experience Service Advisor: 2 years License/Certification Driver's License (Required) #J-18808-Ljbffr