Sr. Manager, CX Research

Role Responsibilities: Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows without external vendors. Translate findings into actionable insights for product design and development. Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality. Collaborate with product managers to prioritize features based on user impact and KPIs. Manage multiple research projects simultaneously in a fast-paced environment, balancing priorities while ensuring strategic alignment. Mentor junior researchers and promote best practices. Advocate for customer-centric solutions within engineering teams. Foster relationships with senior stakeholders to ensure alignment and collaboration. Basic Qualifications: Bachelor’s (or Master’s) in Human-Centered Design, Psychology, Market Research, or related field; background in quantitative/statistical discipline. 7+ years (Bachelor’s) or 5+ years (Master’s) in CX/UX/product research with hands-on delivery of studies. Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) using behavioral and telemetry data. Hands-on researcher independently planning/fielding/analyzing studies without external vendors using Python or R, usability-testing platforms, and tools like Qualtrics or SPSS. Experience integrating AI into research workflows and analytics. Comfort managing multiple concurrent priorities; agile product development experience. Ability to synthesize complex qualitative and behavioral data into narratives. Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms. Preferred Qualifications: Experience applying behavioral insights in product design. Strong project management and cross-functional leadership. Excellent communication and stakeholder engagement. #J-18808-Ljbffr Scorpion Therapeutics