Patient Representative, Front Desk

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Role:
Join the Velazquez Pain Relief Center team as a Patient Representative! In this dynamic front desk role, you will be the first point of contact for our patients, providing exceptional service and support in a welcoming environment.

Clinic Address: We have multiple locations in the Las Vegas and Reno market!

Responsibilities:

• Greet and assist patients upon arrival, ensuring a friendly and professional atmosphere.
• Manage appointment scheduling and patient inquiries via phone and in-person.
• Collect and verify patient information and insurance details accurately.
• Maintain an organized front desk and ensure a smooth flow of operations.
• Process patient payments and manage billing inquiries efficiently.
• Collaborate with medical staff to enhance patient experience and care.
• Handle patient records and maintain confidentiality in compliance with HIPAA regulations.
• Assist with administrative tasks as needed to support the clinic's operations.

Requirements:

• Must be bi-lingual in English and Spanish
• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Previous experience in a front desk or patient-facing role, preferably in a healthcare setting.
• Strong communication and interpersonal skills to engage effectively with patients.
• Proficient in using electronic health record (EHR) systems and basic office software.
• Detail-oriented with excellent organizational skills to manage multiple tasks.
• Ability to work in a fast-paced environment while maintaining a positive demeanor.
• Knowledge of medical terminology and insurance processes is advantageous.
• Supervisor or Leadership experience a plus! 
• Must be able to work various shifts Monday thru Friday
  • 7:45 am to 4:45 pm
  • 8:00 am to 5:00 pm
  • 9:00 am to 6:00 pm

About Us:
Velazquez Pain Relief Center has been serving the Las Vegas community for over a decade, offering compassionate care and innovative pain management solutions. Our patients love us for our personalized approach and dedicated staff, while our employees appreciate a supportive work environment that fosters growth and teamwork.