Installer Service Specialist

Compensation Pay Range: $15.16 - $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses or premiums payable per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Key Responsibilities Oversee and direct the daily activity of the delivery specialist to ensure accurate and timely order deliveries. Work with installers/professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice orders, direct efforts to pick and stage parts for delivery, and route delivery specialists. Ensure delivery vehicles are serviced and maintained according to company standards. Ensure vehicle inspections are completed on time and daily mileage is entered into the fleet management devices. Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and ensure all returns are labeled correctly. Assist on the front counter and retail counter as needed. Help with backroom duties such as auto-load, returns, stock, etc., as needed. Assist with customer labor claims, ensuring they are processed quickly and efficiently. Perform all other duties as assigned. Required Qualifications Strong background in mechanics. Above average communication skills. Bilingual candidates encouraged to apply. Desired Skills & Qualifications Hands‑on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish most desired). Benefits Competitive wages & paid time off. Stock Purchase Plan & 401(k) with employer contributions. Starting day one medical, dental & vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, physical or mental disability, genetic information or any other protected status under applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr