Hospitality Account Manager

Hospitality Account Manager

At Symmons we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals.

We are seeking a dynamic and motivated Hospitality Account Manager based in Southern California to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!

As a Hospitality Account Manager, you will focus on the development and growth of targeted hospitality flag, brand, owner/developer, and interior designer accounts. There will also be significant carryover into the multifamily residential housing market and associated accounts. Additionally, responsible for the business development in the Las Vegas market. Responsible for driving sales growth of all Symmons products by developing agreed upon target accounts. Along with developing and managing those accounts this person will be required to work together and communicate with the Symmons sales force all strategy plans, key customer engagements, and strategic initiatives.

Responsibilities

• Focus on capturing market share in the hospitality segment. This will be accomplished by meeting with owners & developers, specification community and brand leadership.
• Lead the daily engagement within our Las Vegas market for wholesale distribution, contractor relationships and activities.
• Develop and manage a list of target accounts, create account plans for each account, and secure specifications for Symmons products through your list of targeted accounts
• Utilize Salesforce.com to assist in account development and pipeline management
• Develop an annual business plan that outlines your growth plan for the year (i.e. how you will accomplish this and where you will need support)
• Build cross-functional sales associate relationships internally and externally to properly communicate business opportunities on local, regional, and national basis
• Proactively target the Owner/Developer's entire portfolio by taking a partnership and consultative approach vs. selling a product on one single project
• Actively discover and identify potential new target accounts
• Proactively discover customer's perceived and unperceived needs and implement appropriate value-driven solutions
• Identify and engage with all the additional influencers in the supply chain (i.e. wholesalers, contractors, general contractors, engineers)
• Manage Symmons products as it relates to customer offering, writing specifications and other detail set up and maintenance information
• Work towards developing service related programs with the identified ownership accounts that will promote and foster long-term perpetuated business (buying agreements, rebate programs, service commitments)
• Plan and budget specific customer entertainment events designed to develop and grow the Symmons presence and business relationship with the targeted account (i.e. customer visits to Symmons facilities, sporting events, outings)
• Actively participate in key industry associations and networking events
• High level of technical product and industry knowledge as well as industry codes and standards

Qualifications

• Bachelor's degree in business, management, or related field required
• 5+ years in product/services related sales with an emphasis on the major owner/developer groups and key industry associations
• Experience with plumbing customers preferred, similar customers required
• Ability to interact with various customers (Own/Dev/Who/Cont) and all levels of an organization
• Experience in strategic planning and implementation a must
• The ideal candidate must be self-motivated, results oriented, disciplined, and have strong communication skills.
• Knowledge of wholesale segment of bath and kitchen industry preferred
• Excellent Planning and analysis skills
• Experience with sales reporting systems or related systems (i.e. Salesforce)
• Strong computer skills required; proficiency in MS Office (Word, PowerPoint, Excel) and Microsoft Outlook a must as well as experience with data warehouse sales reporting systems
• Demonstrated 'pull-through' selling skills required
• 50% - 75% Travel to key accounts regionally

In 1939, Paul Symmons advanced the plumbing industry by inventing the first anti-scald, pressure-balancing valve. 87 years later his legacy lives on through the Temptrol valve, which is still made right here in the USA.

While the vision of Paul Symmons is never out of sight, we're constantly pressing forward, challenging ourselves and the industry to be better to do better. As we design and redesign the minute details, we're also conscious of the bigger things, like water conservation, and energy reduction, and global impact.

That's what we do here at Symmons we make things right.

Headquartered in Braintree, Massachusetts, Symmons is now part of the Harbour Group's portfolio of companies. Harbour Group is a privately owned operations-focused company based in St. Louis, Missouri, focused on the long-term growth for manufacturing companies. For more information about Symmons and its product catalog, visit

Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting. The pay range reflects our good faith estimate at the time of posting and does not guarantee a specific wage. Actual pay will depend on skills, experience, and other job-related factors.