Server @ the AC Hotel Raleigh Downtown

Food And Beverage Server

Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest's complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

Duties and Responsibilities:

Ensures complete guest satisfaction by delivering exceptional, attentive service

Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits

Ensures order is complete when picking up order before delivering to guest

Responsible for table set-up within dining room work stations according to company and brand standards

May be responsible for clearing and bussing tables in the absence of the bus person

Responsible for set-up and preparation work for the next meal shift

Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking

Responsible for supporting/assisting other Associates during peak business activities

Follows up with guest promptly when fulfilling requests

May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account

May be requested to assist in preparing complimentary fruit baskets and platters

Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to Serving Alcohol with Care to minors and intoxicated guests to ensure laws are followed without exception

Duties are subject to change and additional duties/tasks may be assigned as needed

Requirements:

Prerequisites:

Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs

Demonstrated ability for reliability, high quality service, ability to function in high-pressure environments

Demonstrated ability and desire to ensure complete guest satisfaction

Ability to read, write, and speak the English language in order to communicate with guests and staff

Flexible work schedule including evenings and weekends

Qualifications:

High School diploma or equivalent is preferred

ServSafe certified

Proficient with computer input including Microsoft

Demonstrated ability to work in high pressure/fast environments in an even-tempered manner

Ability to memorize, recite, and promote a variety of menu items and beverages

Knowledge of appropriate table settings, service ware, and menu items