Guest Service Agent - Downtown Raleigh
Prime Investments & Development, LLC
Job Description
Job Description
• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests’ requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
Vacancy posted 6 days ago
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