Business Analyst - ServiceNow Platform Team

Role: Business Analyst ServiceNow Platform Team

Location: Remote

Type: Contract

Position Summary:

• We are seeking a detail-oriented Business Analyst with ServiceNow experience to partner with business stakeholders, product owners, and technical teams in delivering platform enhancements, process improvements, and enterprise technology solutions.
• This role will include responsibilities for working with the platform team to gather and document requirements, analyze business processes, support development, and coordinate testing.

Key Responsibilities:

• Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business needs and functional requirements.
• Translate business requirements into user stories, acceptance criteria, process designs, and functional documentation.
• Assist with facilitating requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning discussions, and user acceptance testing activities.
• Analyze current-state business processes, identify gaps or inefficiencies, and recommend practical improvements that align with platform capabilities and business goals.
• Collaborate with ServiceNow administrators, developers, architects, QA resources, and delivery teams to clarify requirements and validate solution designs.
• Create and maintain functional including business requirements, functional specifications, process maps, test scenarios, training materials, and release notes.
• Use ServiceNow Platform Management (SPM) to manage demands, user stories, enhancements, defects, and agile development processes.
• Hands-on experience working on the ServiceNow Strategic Portfolio Management (SPM) module with practical experience managing work in Demand Management, Collaborative Work Management, and Strategic Planning capabilities.
• Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, documentation, and stakeholder management.
• Experience working in Agile or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria definition.
• Ability to communicate effectively with both technical and non-technical audiences and translate business needs into actionable delivery requirements.
• Strong analytical, problem-solving, facilitation, and organizational skills.
• Ability to manage multiple priorities, work independently, and deliver high-quality documentation in a fast-paced environment.

Required Qualifications:

• 10+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or similar role supporting enterprise systems or technology initiatives.
• Agile, Lean, and/or related certifications.
• Hands-on experience working on the ServiceNow Strategic Portfolio Management (SPM) module with practical experience managing work in Demand Management, Collaborative Work Management, and Strategic Planning capabilities.
• Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, documentation, and stakeholder management.
• Experience working in Agile or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria definition.
• Ability to communicate effectively with both technical and non-technical audiences and translate business needs into actionable delivery requirements.
• Strong analytical, problem-solving, facilitation, and organizational skills.
• Ability to manage multiple priorities, work independently, and deliver high-quality documentation in a fast-paced environment.

Preferred Qualifications:

• Experience supporting ServiceNow implementations, upgrades, platform modernization efforts, or cross-functional workflow automation initiatives.
• Experience procuring executive summaries, status updates, process documentation, action guides, or adoption materials.
• Experience supporting testing activities, including test case development, defect triage, and business validation.