Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.Responsibilities:• Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.• Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.• Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.• Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.• Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.• Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.• Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.• Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.