FRONT DESK LEAD

Job Description

Job Description

Essential Job Responsibilities:

• Prepares clinic for daily
• Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic
• Oversees and coordinates patient flow and routine clinic operations to ensure smooth Serves as the on-site point of contact for Physicians. Checks with Clinical Teams to evaluate wait times and assist with delays when possible.
• Addresses and resolves front-line patient complaints, problems, and issues as they Escalates serious issues to the Patient Liaison as needed.
• Coordinates IT issues and troubleshooting with the Help Desk. Places work orders for maintenance issues as needed.
• Assists the Front Desk staff with check-in/check-out processes during busy times or as
• Monitors and orders supplies for clinic Ensures that all exam areas are clean and stocked.
• Prepares various reports as
• Oversees clinic closing
• Participates in developing department goals, objectives and systems to support the overall mission of the organization; recommends new approaches and procedures to continually improve efficiency of the department and services.
• Performs other duties as assigned

Education and Experience:

• High school diploma or 1-3 years’ of Medical Office Administration.
• Prior supervisory experience highly preferred.

Other Requirements:

• Exceptional customer service, interpersonal skills, and communication
• Proficiency of electronic records systems Must have strong data entry skills.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex
• Must have the ability to work independently while managing time and workload
• Must be able to demonstrate the ability to work independently within interpretive guidelines, and perform effectively in a fast-paced and constantly changing environment.
• Must be able to build and maintain effective working relationships with patients, employees, and physicians. Must be able to demonstrate a strong sense of customer-focus.
• Must be able to demonstrate exceptional written and verbal communication
• Must have and maintain a valid Mississippi driver's license and be able to travel to all clinic locations, as needed.
• Must have the ability to work overtime, as
• Must have the ability to meet the physical requirements necessary to successfully perform required job duties

Job Type: Full Time

Remote: None