Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our office is proud to be pet friendly and deeply involved in the local community. I grew up in Nashotah and am a University of Wisconsin La Crosse alum, so supporting and staying connected to this area is especially meaningful to me.

We offer a 401(k), flexibility, and license reimbursement, creating an environment where team members can build both a stable career and a balanced life. Outside the office, I love spending time with my wife and our three daughters, who keep us busy with school and sports. We also share our home with two dogs who are part of the family. When I get the chance, I’m usually out on the lake waterskiing, on the golf course, or enjoying live music at local shows.

If you’re looking for a team that values community, flexibility, and a welcoming culture (and loves dogs as much as we do) this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brian Bartz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.