Application Support Analyst

Application Support Analyst

Our client, a leading financial services organization, is seeking an Application Support Analyst to join their team. As an Application Support Analyst, you will be part of the technology organization supporting the platforms that enable Rates and Credit trading businesses. The ideal candidate will bring ownership mindset, strong incident and problem-solving skills, and clear stakeholder communication which will align successfully in the organization.

Job Title: Application Support Analyst

Location: New York, NY

What's the Job?

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms, helping ensure reliable operation of critical trading, pricing, risk, P&L, and electronic execution systems.
• Monitor production systems and workflows, including interfaces, market connectivity, pricing feeds, and electronic trading execution health.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving stability and resilience over time.
• Support continuous improvement through change and release management, DR management, project delivery, operational controls, and production readiness for new releases.

What's Needed?

• 8+ years of experience in Front Office application support, with hands-on production support responsibilities.
• Experience supporting Rates and Credit related Fixed Income products, including familiarity with trading workflows and operational controls.
• Working knowledge of SQL and scripting, plus the ability to troubleshoot in real time and analyze logs and system behavior.
• Experience with incident management and problem-solving, including root cause analysis and corrective action follow-through.
• Familiarity with monitoring and support tooling such as Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS, and ITIL processes (Incident, Problem, Change), along with job scheduling (Autosys) and databases (MSSQL/SQL Server, Oracle).

What's in it for me?

• Opportunity to be a primary technology liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions.
• Chance to strengthen a high-availability trading environment by improving platform stability, automation, and operational readiness.
• Visibility with senior management through clear communication of postmortems, platform status, operational risks, and service-level reporting.
• Engagement with business stakeholders to prioritize production enhancements and identify automation opportunities.
• Experience coordinating onboarding activities with trading venues, brokers, vendors, and counterparties, supporting smooth execution across the ecosystem.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.