Customer Care Specialist

Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & CritterControl Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business. Responsibilities What You Will Do The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner. What We Offer: Highly competitive compensation package ($17-$18/Hour!) Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Your Daily Duties Provide excellent customer service in a professional manner Manage 60+ high-volume inbound customer calls daily while delivering efficient, high-quality service Process cancellations Enter data into CRM Create contact logs/documentation Schedule leads Projects as assigned by management You Will Thrive In This Role If You hold yourself to high standards You enjoy building relationships and creating a bond and rapport with your team members and customers You have great time management skills Excellent verbal and written communication skills Exceptional customer service, organizational and analytical skills Qualifications Work Environment Perform duties while seated for long periods of time Handle a high volume of inbound customer calls while maintaining professionalism and accuracy Navigate multiple computer systems and document customer interactions in real time Communicate clearly and effectively with customers and internal team members throughout the day Maintain focus and attention to detail in a fast-paced, metrics-driven environment Work in an environment with frequent deadlines, shifting priorities, and continuous activity Requirements High School Diploma required Hybrid role with in-office training and the flexibility to work remotely after onboarding Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer #J-18808-Ljbffr